Mitre 10 (New Zealand) Limited Looking for Service Desk Technician at North Shore, Auckland, New Zealand Full Time

We are looking for a Service Desk Technician to join our IT Operations team at our Albany based Support Centre.

You will focus on providing superb technical support to internal staff (within both the Support Centre and stores), enabling them to maximise their productivity and use technology effectively to achieve their business objectives. We seek someone who will champion the customer’s needs within the Technology team to provide a fast and easy service, while promoting user awareness of technology.

This role primarily supports the technology infrastructure, which includes computer hardware, operating systems, technology management tools, systems and applications to enable Mitre10 staff to efficiently carry out day to day business.

If you’re seeking a real opportunity to develop and hone your skills and knowledge within a large retail business that is going through a real step-change in its technology offering.

As part of the IT Operations team, you will report to the Service Desk Manager and be tasked with ensuring:

• Incoming incidents and service requests are managed and resolved in an effective, timely manner;
• Major incidents are escalated and managed within the Major Incident Procedure;
• Knowledge of supported services is maintained and up to date whenever a change is implemented or discovered;
• Appropriate and timely communication with users and all other key stakeholders is delivered; and
• The delivery of the highest possible customer experience through maintaining high standards across all aspects of your role.

For This Role We Seek Someone With

• 2+ years’ service desk support experience in a large enterprise;
• Demonstrated understanding and involvement in the use of remote management tools for desktop, application and server support;
• Proven experience in the support of Office 365 and all Microsoft Windows operating systems;
• A sound working knowledge of Azure AD and related network services;
• Solid experience in the use of user provisioning tools;
• Proven experience in managing business application platforms such as POS systems and business systems such as Time & Attendance, SAP, Microsoft Dynamics, MYOB etc.

Experience supporting IT systems in a retail organisation, either within New Zealand or overseas, would be a real benefit.

If this sounds like the move you seek, please apply now with your CV and indication of salary expectations.