Customer Sales and Service Agent Specific Skills
Answer telephone and relay telephone calls and messages
Additional Skills
Schedule and confirm appointments
Specific Skills
Resolve work related problems
Requisition or order materials, equipment and supplies
Greet people and direct them to contacts or service areas
Establish work schedules and procedures
Determine and establish office procedures and routines
Answer electronic enquiries
Order office supplies and maintain inventory
Record and prepare minutes of meetings, seminars and conferences
Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
Set up and maintain manual and computerized information filing systems
Personal Suitability
Initiative
Flexibility
Accurate
Team player
Excellent oral communication
Excellent written communication
Client focus
Judgement
Reliability
Organized
Ability to multitask
Health benefits
Health care plan
Disability benefits
Dental plan
Vision care benefits
Long term benefits
Group insurance benefits
Life insurance
Registered retirement savings plan (RRSP)
Other benefits
Long-term care insurance
Other benefits
Free parking available
Learning/training paid by employer
Wellness program
Screening questions
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
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