MMC Group Hiring for Remote Customer Service Representative at Austin, TX Full Time

MMC Group is looking for Remote Customer Service Representatives in the Austin area!

***REMOTE; Must be fully vaccinated (COVID)***

Pay: $20/hr

Hours: Must be flexible to receive 8 hour shift from 7AM – 7PM

Job Duties:

• Provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions.
• Assists with problem resolution, as needed.
• Responds to phone inquiries in a prompt, courteous and concise manner.
• Documents all encounters in clear and concise online logs.
• Transfers callers to other Call Center units as needed.
• Meets individual performance standards.
• Performs other duties as may be assigned by management.
• Attains and maintains strict required attendance and performance metrics.

Job Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you fully COVID vaccinated? (REQUIRED)
• Are you flexible for receive a permanent 8 hour shift between 7AM to 7PM?

Work Location: Remote