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Molina Healthcare Hiring for Tech, Service Desk – REMOTE at Des Moines, IA Full Time
Job Description
Job Summary
Performs the installation, repair and preventative maintenance of desktop/laptop computer and related systems. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to desktop or laptop computers and other networking devices. Provide assistance to SMEs, Engineers and Architects.
Knowledge/Skills/Abilities
Job Summary
Performs the installation, repair and preventative maintenance of desktop/laptop computer and related systems. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to desktop or laptop computers and other networking devices. Provide assistance to SMEs, Engineers and Architects.
Knowledge/Skills/Abilities
- Responds to Service Desk tickets and telephone call requests for technical support.
- Answers all questions in a clear and concise manner.
- Helps create, update, and resolve issues within the current issue tracking system.
- Helps to ensure a timely resolution and/or escalate non-resolvable issues to higher-level teams.
- Identifies and resolves technical issues and/or researches and recommends effective solutions..
Job Qualifications
Required Education
Associate’s Degree or equivalent combination of education and experience
Required Experience
1-3 years
Preferred Education
Bachelor’s Degree or equivalent combination of education and experience
Preferred Experience
3-5 years (Call Center/Customer Service Equivalent)
#PJShared
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $16.40 – $31.97 an hour*
- Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level
