Momentum Consulting Group Looking for Customer Service Manager – $70,000 – $75,000 at Auckland, Auckland, New Zealand Full Time

Our client is looking for a switched-on, passionate, and forward-thinking customer service Manager to assist with coaching, supporting, and empowering the Customer Service Team with phone and email-based communications. They have an excellent reputation and will go the extra mile. As global market leaders with an impressive and innovative product range in their specialty building category, they are winning awards in their area.

Responsibilities May Include

• Oversee daily operations and performance of the customer service team, ensuring adherence to company policies and quality standards
• Conduct training sessions for new hires and provide ongoing training and development for existing team members
• Monitor team performance through key metrics, provide feedback, and conduct performance reviews
• Step in to handle complex customer issues or complaints that require escalation
• Identify and implement strategies to improve customer service processes, increase efficiency, and enhance client satisfaction
• Prepare and present regular reports on team performance, customer feedback, and other relevant metrics to management

About You:

• Previous experience in a Customer Service Team Lead role
• Self-motivated, driven, and a true team player
• Second to none verbal and written communication skills
• Experience with KPI implementation, tracking, and performance management
• Ability to work well in a busy and fast-paced environment

Apply Now or for more information reach out to [email protected].

• Please note we are only accepting applicants currently living in New Zealand with a current working visa*