Momentum Support Hiring for Client Service Manager – Cleaning Job at Dublin , Ireland Full Time

Momentum Support is Ireland’s one of the largest privately-owned, award-winning provider of cleaning and associated services.

We have employees from over 50 nationalities working alongside each other, and we strive to be an inclusive and welcoming employer.

We really value all our employees and the important role that they play contributing to the success of our organisation.

At Momentum Support we pride ourselves on being big enough to cope but small enough to care.

Purpose:

We are currently recruiting for a full-time Account Manager in the Dublin Area. Duties include recruitment & training of cleaners, people management, ordering supplies, auditing sites and customer service. Our Account Managers are the main point of contact for operational matters and drive forward quality in standards, maintaining excellence and compliance to policy & regulatory requirements at all times. Reporting to the Operations Manager the successful candidate will work closely with all stakeholders and will lead and develop their team in the delivery of exceptional service and continual improvement.

Location: Dublin

Reporting to: Operations Manager

Weekly hours: 40

Remuneration: c.€36k plus company vehicle

Key Responsibilities

Service Provision

• Ensure the delivery of services to meet the needs and exceed the expectations of the customers within remit.
• Monitor and maintain all contracts to company standards and within specification.
• Build a strong relationship with customers and ensure that teams follow suit, in accordance with their roles.
• React in a timely manner to any issues that arise, support their resolution within the scope of the contract(s).
• Continually manage and monitor the availability and serviceability of all uniforms, site-specific clothing, PPE, equipment and materials.
• Drive the achievement of all site operational key performance indicators (KPI), and support/improve poor performing sites.
• Conduct Service Level Expectation Audits and Quality Audits

People Supervision and Development

• Responsibility for the recruitment, training, development and performance management of the entire team.
• Manage attendance appropriately, and follow relevant HR procedures
• Identify training needs and deliver training as required, in line with company standards.
• Be dynamic in leading the team to deliver best in class customer service.
• Create harmonious working environments and proactively manage conflict at source, escalating as appropriate.
• Maintain fair and inclusive working environments, free from discrimination or prejudice.
• Ensure you are visible and contactable whilst on duty, and that plans are in place for escalation out of hours or during any period of absence.

Business Administration

• Ensure the team are paid correctly by inputting accurate payroll information for the team.
• Ensure that all records relating to employment, including relevant qualifications and vetting, are maintained and updated as necessary.
• Manage the holiday schedule whilst maintaining required levels of service provision.
• Manage the delivery of all contracts to budget.
• Validate proof of delivery on orders received, escalate any discrepancies and support resolution.

Quality Management and Health and Safety

• Ensure and promote safe working environments.
• Maintain up to date site manuals.
• Carry out risk assessments and training, including tool box training.
• Ensure that all company policies and procedures are followed at all times.
• Maintain and further own knowledge relating to relevant statutory and local legislation; ensure compliance to law.
• Report all incidents, accidents and near-misses in line with policy.
• Complete relevant audits and questionnaires, and take actions where improvement is required.

Other

• Take a results-orientated approach to the role, ensure results are analysed/trended and that remedial actions are delivered.
• Support the growth of the business, where possible, by up-selling and cross-selling to customers and by passing on potential sales leads,
• Support any customer initiatives which could lead to longer term benefits to both the customer and Momentum Support.
• Any other ad-hoc duties as reasonably requested by an appropriate member of the management team.

Skills and Experience

Essential Criteria:

• A full, clean driving licence.

Desired Qualifications:

• Leaving Cert standard qualification in Maths and English; or equivalent.

Desired Experience:

• Experience within the relevant industry, or a similar environment.
• Multi-site management experience.
• Up to date understanding of legislation relevant to the role.
• A minimum of four years’ experience of supervising/leading teams.
• Experience working within a results oriented environment.
• Proven experience within an outsourced setting.
• Experience of project management, including: planning, implementation and follow-up skills.
• Time spent in a customer service environment.

Desired Skills:

• IT literate including knowledge of Word, Excel and Outlook.
• Proven motivational skills; well-developed influencing skills.
• Good communicator, able to convey information in a clear, simple and warm manner.
• Excellent supervisory skills – able to motivate teams and actively support team members through change management.
• Able to diffuse and handle difficult situations/people.
• Excellent customer care skills.

Benefits

• On-going training with certification
• Career Progression
• Refer a Friend Scheme
• Employee Assistance Program

The above job description is intended to give candidates an appreciation of the role envisaged for this position and the range of duties. It does not attempt to detail every activity, and should be utilised as a general guide only, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed at offer stage and thereafter during the company’s appraisal process and on an as and when required basis throughout the post holder’s period of employment.

#DCC

Momentum Support is an equal opportunities employer.

Job Types: Full-time, Permanent

Salary: €36,000.00 per year

Benefits:

• Company events
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Leaving Certificate (preferred)

Experience:

• Account management or sales role: 1 year (preferred)

Licence/Certification:

• Full Clean Driving Licence (required)