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Moog Inc. Looking for Medical Device Customer Service Representative at Salt Lake City, UT Full Time
Job Description
Moog Medical Devices Group is looking for a Medical Device Customer Service Representative to support our team in Salt Lake City, Utah
This is a full time, direct hire with Moog Inc. which includes a wide array of benefits from comprehensive health, dental, vision and life insurances; paid vacation days, 401k, a retirement savings plan including employer matching; profit sharing, tuition reimbursement, employee referral program and more!
Your Future Start Here!
https://careers.moog.com/
Learn more about Life at Moog, YouTube Video – Click Here
At Moog:
•
We solve our customers’ most difficult technical challenges
At Moog:
•
We solve our customers’ most difficult technical challenges
- We value trust, respect, integrity & cooperation in everything we do
- Performance really matters – for our people, customers & shareholders
We are the
Medical Devices Group of
Moog – a global organization that operates in 28 countries. Our expertise lies in applying advanced technologies to the precision control of motion and fluids. Underlying this expertise is a set of values and beliefs that guides our actions: we pride ourselves on solving challenging problems that make a difference; we strive to be flexible to our customers’ unique needs; we do what we say we’ll do; and we believe close working relationships provide better results.
Moog Medical Devices Group designs, manufactures, and distributes industry-leading enteral feeding and infusion pumps. Through investment in research & development and relying on our vast expertise, we design and develop advanced infusion systems that improve medication safety, optimize application performance and reduce medical expenses.
Our Customer Service Representative supports sales by responding to customer inquiries, processing orders and providing technical support and acting on behalf of the customers as their advocate with all internal departments to resolve concerns and requests in a timely and compassionate manner.
Shifts available from 7:00am – 5:00pm (work 8 hours, Monday-Friday)
Telecommuting is not an option at this time
Salary range is approximately $16-$18/hour based on experience
Core Responsibilities
- Order Entry into ERP System
- Process phone orders
- Process fax and electronic orders
- Generate and transmit order confirmations
Sales Support
- Monitor account activities for assigned customers
- Prepare/distribute correspondence, marketing materials and samples to sales team &customers.
- Research sales history and gather account information for sales force
- Provide customer follow-up
Researching Customer Issues
- Provide pump tracking information and repair status upon customer request
- Provide order status and product availability information to customers and sales team
Provide Technical Support
- Trouble shooting of Enteral Feeding pumps with customers
- Issue service calls and RMAs
- Process customer complaints
- Answer customer inquiries on correct product usage
- Ensure follow up for repaired pumps and loaners
EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
