The receptionist is responsible for checking-in patients in his/her clinical department, scheduling patient appointments, and preparing encounter forms to document service activity and billing.
Works in harmony with clinic staff, patients, and visitors by exhibiting a positive attitude and a commitment to MCHC’s mission, vision, and values.
Understands organizational goals and performs job duties in a manner consistent with those goals.
Schedules patient appointments on the MCHC Practice Management Information System: cancels, reschedules, and reviews appointments as needed.
Makes copies of insurance cards and other assignment/authorization forms; attach copies of all appropriate documents to the encounter form.
Prints patient encounter forms from the MCHC Practice Management Information System.
Answers incoming telephone calls in a timely, polite, and professional manner; assists callers with their needs by responding to the questions, scheduling/rescheduling appointments, and directing calls to the appropriate staff member.
Prepares daily activity/ encounter reports; checks reports for accuracy and makes changes or corrections as necessary.
Provides relief coverage for the Front Desk Registration Clerk when needed.
Participates in departmental and organization-wide Quality Improvement activities.
Maintains patient and staff confidentiality.
Demonstrates acceptable, professional conduct, interpersonal, and communication skills with patients, peers, visitor, and other healthcare professionals.
Maintains professional appearance and follows established dress code.
Participates in all staff educational and in-service training programs.
Assists in the orientation, training, instruction of new employees.
Follows, at all times, established organizational safety/security-related policies and procedures, and federal OSHA guidelines.
Demonstrates reliability and dependability in meeting work schedules, the fulfillment of responsibilities and commitments in daily attendance, punctuality, productivity and efficiency.
Maintains awareness of new information applicable to the position’s duties and responsibilities (e.g. policies, meeting minutes, procedures, memoranda, protocols, etc.).
Performs other duties as assigned.
Position Supervised By:
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
This position requires compliance with Health Center’s compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.
The primary portion of work is in a well-lit, ventilated, and air-conditioned facility. It may require prolonged, extensive sitting/standing. Position may require stooping, kneeling, crouching, reaching, handling, and/or use of tactile information. The individual must be able to express ideas or exchange thoughts by means of talking, hearing, reading, and/or writing. The individual should have motor coordination, manual dexterity, finger dexterity, eye-hand-foot coordination. This position may include transporting objects, and lifting up to 50 pounds.
Qualifications and Education Requirements
This position requires a high school diploma or the equivalent (GED). Basic computer literacy skills are also required. The person in this position strives to keep patients, family members, and visitors informed of relevant activities; therefore, a pleasant and professional demeanor is a must. The Departmental Receptionist should also be self-motivated, detail-minded and well organized, and be able to follow instructions swiftly and precisely. This position requires compliance with MCHC written standards, including its Compliance Program, Standards of Conduct, and Policies and Procedures. Such compliance will be an element considered as part of the regular performance evaluation. Failure to comply with MCHC written standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or MCHC’s written Standards, will be met by the enforcements of disciplinary action, up to and including possible termination, in accordance with Violations of Conduct, Section IX of MCHC Standard of Conduct.
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