Move Indy Hiring for Customer Service Representative at Remote Full Time

Move Indy is seeking a positive, motivated, and personable Part-Time Customer Service Representative (CSR) to provide weekend coverage (Friday – Sunday). The CSR must maintain positive and professional communication in all interactions with customers and teammates. Ideal candidates will have strong attention to detail, with a systematic approach to daily tasks. Solid multi-tasking skills are a must. The CSR must be good with numbers and accurate with data entry. Move Indy is seeking a self-starter who is able to successfully prioritize daily tasks while working independently. The ability to remain calm and work well under pressure is essential. This is a fully remote position.

Candidates must be in the east coast time zone Or be willing to work east coast hours (see schedule below). This position does not include PTO or benefits.

Candidates must be able to work the following schedule:

• Fridays: 10 am-7 pm ET (1-hour unpaid lunch)
• Saturdays: 9 am-2 pm ET
• Sundays: 10 am-2 pm ET

While the current position is part-time, there will be opportunities to work extra shifts, if desired. Move Indy is a growing company and there is also a strong possibility this position could lead to a full-time position within the next year, if desired.

Compensation:

$20 hourly

Responsibilities:

• Answering all incoming phone calls
• Sending/responding to emails, text messages, and voicemails
• Maintaining and working within a CRM system
• Responding to incoming direct messages on multiple platforms (GMB, Facebook, Yelp, Instagram, etc.)
• Composing emails
• Generating PDFs of estimates
• Gathering customer information/data entry
• Scheduling in-home estimates, moves, home services, etc.
• Calendar management
• Confirming all weekly company appointments
• Managing and maintaining electronic files
• Generating estimates for moving, packing, and home services [training will be provided]
• Following up with Estimates Not Booked (ENB)
• Sending post-move correspondence
• Communicating frequently with the management team to discuss logistics, scheduling, etc.
• Providing feedback and suggestions to improve processes and the overall customer experience

Qualifications:

• 1-2 years experience in a customer service position or similar
• Prior data entry experience
• Strong computer skills with proficiencies in the following systems: Google Suite (Gmail, Drive, Docs, Sheets, Calendar, etc.), MS Office (strong emphasis on Excel)

PDF creation

• 
  Previous experience with any CRM system is beneficial, but not required
• Ability to multitask and remain calm/professional under pressure
• Proven organizational skills
• Must be detail-oriented and thorough
• Candidates Must be reliable and coachable
• 
  Prior experience in the moving and/or logistics industries is a plus, but not required

About Company

Move Indy is a full-service, family-owned moving company located near Indianapolis, IN. We specialize in residential & commercial moving, packing, storage, junk removal, and cleaning. We work to partner with local businesses and organizations; we are working to build and grow relationships in the community, one move at a time.

**If interested in this position, in addition to completing the application, please email Bryan Delaney at [email protected] and answer the following:

1) Availability to start (if selected)

2) Do you have an interest in picking up additional shifts throughout the week?

3) If this position grows into a full-time position, would that interest you?

(a “no” answer is perfectly acceptable and will not disqualify you from this position)

4) What is a fun fact about yourself that is not on your resume?