Moxie Hiring for Virtual Front Desk / Remote Receptionist at Remote Full Time

Our company

Moxie enables nurses to become entrepreneurs, and grow successful, independent businesses. MedSpas are booming, regulated practices that provide aesthetics services like botox, fillers, and more.

Today, 80% of them in the US are individually owned and operated and we want to keep it that way. We provide our entrepreneurs the tools and expertise to operate with the scale of a large chain while remaining independent.

We are a well-funded seed-stage company with many happy customers and quickly scaling revenue.

This role

Many of our nurses are first-time business owners, some still working other jobs. Managing their own calendar, engaging with new client leads, and being available for calls and text messages with questions can be overwhelming. Our Virtual Frontdesk ensures that every call is being handled with care, giving them more time to focus on what they do best – taking care of their patients.

Specifically, you will support a portfolio of 7-10 MedSpas as their virtual front desk

• Answer incoming phone calls and messages,

• Engage inbound leads by calling and texting with them via our CRM to book appointments,

• Manage appointments including rescheduling,

• Answers patients’ questions (e.g. about the location, opening hours, etc.)

• Escalate any questions you can’t answer to the MedSpa owner.

We’re looking for:

• Experience working in a similar role (e.g. front desk, sales, or customer service).

• Excellent verbal and written communication skills

• Strong customer service and interpersonal skills

• Ability to multitask and prioritize tasks effectively

• Ability to work independently and as part of a team

• Comfortable working in a remote, virtual setting

Other requirements:

• Must have a reliable internet connection (>10mbps) and home office set up

• Proficient in online applications like Gmail, CRMs, etc.

• Bonus if:

  • You have worked in Sales

  • You have worked with beauty/wellness businesses before

  • You are fluent in Spanish

Compensation:

• $20/h as a contractor initially, with opportunity to convert to full time employment after about 2 months.