MSL Motor Group Hiring for Call Handler Job at Dublin , Ireland Full Time

MSL Motor Group is a family-owned business which has been in operation since 1959. We are a sister company of MDL (Motor Distributors Limited) which are the importers for Mercedes-Benz in Ireland. We have an esteemed reputation for meeting and exceeding the highest level of standards within the Mercedes-Benz brand. We have a team of over 200 employees which stay with the company thanks to the positive working environment, the continuous development, the opportunities for progression and the competitive remuneration packages delivered.

We currently wish to recruit a full-time Call Handler to join our busy team based in our Head Office on the Naas Road, Dublin 12. Our working hours vary between 8.00am and 6.00pm depending on the needs of the business.

What’s in it for you?

• Competitive salary and bonus structure
• Great working hours, Monday to Friday
• Fast paced and friendly team environment
• Full training and development
• Modern offices with excellent facilities
• Onsite car parking, on the luas / Bus line
• VHI Employee Assistance Programme, Flu Vaccine, Eye Test, Cycle to work scheme
• Sick pay scheme
• PRSA Company contributions

Main duties and responsibilities include:

• Handle inbound calls for the group’s sales and service centres
• Capturing, recording and updating customer details in our ‘Autoview’ database
• Updating the CRM system with leads and relevant information gathered
• Handle customer complaints and escalate the complaints as required
• Various ad hoc administrative duties/Customer Relations duties
• Carry out customer satisfaction calls
• Clear and precise information gathering of information

The successful candidate will ideally:

• Have previous experience in a similar role
• Be from a motor industry background and have technical knowledge
• Possess excellent administration and IT skills
• Be familiar with the ‘Autoview’ system
• Exceed our customers’ expectations in terms of customer service
• Possess an excellent telephone manner
• Exhibit excellent communication and interpersonal skills
• Have a stellar phone manner
• Be efficient, with good organisational skills and attention to detail
• Have the ability to work on their own initiative; multitask and meet deadlines
• Work well as part of a team
• Be flexible, with the ability to learn and think quickly
• Display a positive, enthusiastic, can-do attitude
• Display excellent time management skills

If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.

Job Type: Full-time

Schedule:

• Monday to Friday