Title: Pickup and Delivery Experience Coach
Location: Phoenix, Arizona Region
Job Type: Full-time with Benefits
Who We Are:
We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
What’s in it for you? When you join our team, you become part of the MSX International, Inc. family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.
Ford Pickup & Delivery provides a mutually beneficial experience for busy customers and the dealership’s Service Department. Traditionally, Service traffic peaks at the beginning and end of the workday. Pickup & Delivery allows the dealership to schedule customers more evenly throughout the day because they’re meeting customers on their terms. Also, when additional service opportunities are identified, customers are more likely to allow the work to be completed because Pickup & Delivery eliminates their biggest constraint – time. Customers can choose any dealership for service. Ford Pickup & Delivery provides the sort of experience that sets Ford apart from other brands.
As a Ford Pickup and Delivery Experience Coach, you provide insightful advice and hands-on technical support to Ford Dealers. In addition, you will offer guidance, knowledge, and best practices on using Redcap, a connected car platform. To be a successful PDL Experience Coach, you must have a passion for technology, customer experience, and service operations.
Who You Are
Essential Duties and Responsibilities – continued.
Qualifications
Equal Employment Opportunity Statement
We’re proud to be a woman and minority-led Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace where everyone feels welcome and can bring their whole selves to work. We believe a team that reflects a variety of backgrounds and perspectives helps us better serve the needs of our customers, and we celebrate diversity in all forms. As an Equal Opportunity Employer, we’re committed to living out these values in all aspects of hiring, employee engagement, and retention.
How You Will Succeed
Essential Duties and Responsibilities
The candidate will exhibit strategic vision, analytical solid/process skills, a bias for action, and the ability to partner with others to influence strategy, improve the Ford Pickup and Delivery customer experience and drive results. In addition, the candidate will target opportunities for improvement within their organization; you will propose long-term training and business advisory solutions to leverage the Ford Pickup and Delivery technology and processes.
To ensure a consistent process is implemented, you will partner with your Ford dealers to review their PDL customer experience. Journey mapping the customer experience and providing insight on how the technology can be integrated into the service department roles. You are encouraging a growth set mindset by working with the design and maintenance of the PDL process. Customer loyalty programs and applications help build a more engaging customer experience, retention, and satisfaction. As the expert, you will evaluate the training needs of your Ford dealers, develop a training plan, and execute it. Your support for Ford Dealer employees boosts their performance and expands their skills.
Position Incentives
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
If you are interested in this position apply here
https://careers.msxi.com
#MSXNAJobs
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