MUFG Union Bank Hiring for Training and Compliance Analyst at Tempe, Arizona Full Time

Training and Compliance Analyst – 10047730-WD

Description

Are you passionate about creating an exceptional client experience?

Discover your opportunity with Union Bank®, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we have our clients’ best interest in mind and draw on more than 160 years of experience to understand their distinct needs to tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group, knowing that trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to medical and/or religious exemptions, if applicable. Should you be selected for an interview, your recruiter will provide additional information.

JOB SUMMARY:

MUFG is looking for an ambitious Operations-oriented, technical-minded, Training and Compliance Analyst to join our talented team in our Tempe, Arizona Corporate Office. Reporting to a Dispute Resolution Manager, the Dispute Resolution Training and Compliance Analyst is responsible for creating, maintaining and executing training plans for both Claim Operations and Fraud and Exception Support. In addition to providing ongoing SME level support for the team, work direction and addressing complex issues brought to the attention of the department. Develops procedural documentation, analyzes service quality disruption and participates in bank wide projects that impact Retail Banking branches and business partners. Is also responsible for resolving escalated issues/questions team members have regarding their assigned functions and must communicate with business partners and leadership as needed.

Primary Responsibilities:

Responsible for the following core areas; including, but not limited to: Technical training and work direction to staff of 20 employees. This includes day to day guidance, access requests QC monitoring, and distributing of work. Conduct regular one-on-one’s, cross-training and remedial training for staff and assist in providing input for training related topics covered in monthly team meetings. Provide guidance in the handling of claims and support related functions. Assists managing projects, pilots, and process improvement opportunities. Responsible for providing feedback to the leadership on performance reviews. Responsible for recognizing processes in need of improvement, updates, or changes within departmental procedures and provide recommendations to management for consideration. Responsible for ensuring all training related SLAs are met. Communicate with business partners and make recommendations to ensure successful resolution of claims and peripherally related functions. Consult with designated Corporate Compliance Officers, EFM (Enterprise Fraud Management), bank attorney and other necessary departments to make informed decisions on complex training topics. Responsible for monthly and quarterly reporting for training related issues and topics. Subject matter expert (SME) for all Claims Investigations and Support related processes such as GL movement and report processing.

Qualifications

Additional requirements:

Bachelor’s degree Preferred

2 years experience of banking experience

Subect Matter Expert for MasterCard Rules and Claims support related functions including but not limited to GL movement

Proficient in the investigation and denial of all claim types

Banking & Claims processing experience, Comprehensive knowledge of banking regulations, specifically Regulation E

Excellent interpersonal and organizational skills

Excellent customer service, analytical, problem solving, decision making and organizational skills

Microsoft Office; intermediate to advanced

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to demonstrating the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses

Job : Operations

Primary Location : ARIZONA-Tempe

Job Posting : Oct 24, 2021, 8:06:30 PM

Shift: : Day

Schedule: : Full Time

Req ID: 10047730-WD