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MyGirls Cleaning Hiring for Customer Service Representative WORK FROM HOME at San Antonio, TX Full Time
Join our fun and supportive team here at Exclusive Services by My Girls. We are looking to hire 3 – 4 new members to join our fun supportive team. No experience needed.
Exclusive Services by MyGirls was started back in the year 2000 by Pamela Jones. Because of her passion for cleanliness, she built her business one clean house at a time. Pamela Jones, the Owner, has been in the cleaning business for over 20 years and knows what it takes to provide quality, professional cleaning services.
The home organization serves for offices, closets, pantry, and more.
It is the CSR’s responsibility to maintain and enhance the company’s core value of CUSTOMER FOCUS by answering product and service questions, process orders, communicate in a professional manner customer needs to ensure customer satisfaction.
RESPONSIBILITIES:
- Resolve product and service problems, clarifying customer complaint, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution.
- Understand and be able to communicate quality parameters on all products.
- Have full knowledge and understanding of all products and services
- Manage incoming calls while referring non-CSR calls to appropriate departments (i.e. Lami, Commercial, Heavy, etc.).
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Meet personal/team targets (i.e. goals for personal development/answer calls by 3rd ring).
- Handle complaints, provide appropriate solutions and alternatives within time limits and follow-up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Answer questions on warranties.
- Have full understanding of RMA process.
- Gather feedback on customer satisfaction and experience and communicate customer comments to appropriate people.
Benefits
- Health, dental and vision insurance
- Life and long term disability insurance
- Paid time off
- 11 Paid holidays
- 401(k) retirement plan with company contribution
