National Arts Centre – Centre National des Arts Looking for AGENT – BOX OFFICE at Ottawa, ON Full Time

Equity, Diversity and Inclusion:
It is the National Arts Centre’s goal to be a more welcoming, inclusive, accessible, and diverse organization for all Canadians. We believe that the basis of this inclusivity requires a socially and culturally diverse workforce and, therefore, we actively seek to recruit candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), persons from the LGBTQ2+ community and persons with disabilities. We encourage you to self-identify in the recruitment process.

COVID-19 pandemic:
The incumbent may be required to work remotely either full-time or in a hybrid fashion until the end of the pandemic. All necessary working tools needed to fulfill the duties and responsibilities of this position will be provided to the employee for this purpose.

Resulting from the COVID-19 pandemic, to ensure the safety of all NAC employees, and in keeping with Ottawa Public Health (OPH) guidelines, it is recommended that while working from the NAC employees should wear masks. Whether individuals decide to wear a mask or not, we thank you for being respectful of others’ choices. Additionally, it is recommended to follow OPH guidelines on workplace preventive practices, (such as distancing, masking when distancing is not possible, ventilation, cleaning, workplace testing, and screening programs) to help prevent transmission.

On occasion, the NAC may impose the wearing of masks and the enforcement of rapid testing should it be deemed reasonable and necessary to do so.

Due to the nature of the position, you will be required to work from the National Arts Centre (NAC) building, effective your first date of employment.

Introducing the National Arts Centre.
The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams—the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety—and nurtures the next generation of audiences and artists from across Canada.

Curious to learn more? We invite you to read our strategic plan for 2020-2023 in The Next Act.

Collaboration, innovation and community-led engagement are only some of the many initiatives the NAC will leverage to help shape a more diverse, equitable, and inclusive future for the performing arts in Canada, one that embodies our slogan and loudly proclaims that Canada is our stage.

Job Number: J1122-1220

Job Title: AGENT – BOX OFFICE

Employment Type: Full-Time, Term

Job Category: Visitor Experience

Open Positions: 2

Posting Date: November 24, 2022

Closing Date: December 18, 2022

Salary: $21.92 – $21.92/Hour

Language Requirement: Bilingual

Working Hours: Full-Time, one (1) year term, from December 20, 2022 to December 22, 2023.
Five (5) days of work (35 hours per week). Please note that, for training purposes, employees will be scheduled from 9:15 a.m. to 5:15 p.m. Following successful completion of the training program, the employee will be assigned a seven (7) hour afternoon-evening shift that will commence as early at 12:00 p.m. and end no later than 9:30 p.m. Employees will be assigned two (2) consecutive days of rest; these days will be confirmed on the monthly schedule.

Job Reports To: Senior Box Office Coordinator

Key Activities

Under the direction of the Senior Box Office Coordinator, the Box Office Specialist engages with and nurtures relationships with our customers in order to develop long-term loyalty. By handling patron inquiries, helping customers find just the right tickets or subscription package, by proactively offering information and items to enhance the customers’ experience, by consistently and accurately recording and using key customer data and by striving for first contact problem resolution, the Box Office Specialist provides gold-standard patron care. The Box Office Specialist also helps with outreach efforts to connect further with our Patrons and performs other administrative activities associated with event promotions and ticket sales.

Skill Requirements

• Fluently bilingual in both official languages;
• High School degree with a minimum of one year of related experience;
• Experience in customer service;
• Experience in dealing with various monetary transactions;
• Strong communication and interpersonal skills;
• Ability to work well under pressure and with a team;
• Ability to follow detailed instructions;
• Strong problem-solving skills, organizational ability and initiative;
• Familiarity and comfort with a computerized environment;
• Experience in ticket sales is an asset;
• Experience in Microsoft Teams is an asset;
• A past record of satisfactory attendance and punctuality is a requirement*.
• Regular attendance at work is an expectation of employment and an essential part of every job.

Who Can Apply

Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.

All communication will be conducted through email and interviews via videoconferencingor in person. Please ensure to have the most up-to-date information on your résumé including your current email address.

While we appreciate all applications, only those selected for an interview will be contacted by us.

Important Notice

If you are a person with a disability and require accommodation for an interview or written exam, please advise us when initially contacted.

The successful candidate will be required to provide the original or a certified copy of their education credentials as appropriate, along with proof of a valid Criminal Background Check as a condition of employment.