National Board for Certified Counselors Inc. Hiring for Application Reviewer at Greensboro, NC Full Time

Job Summary:
Responsible for reading documents including transcripts and course information in order to determine whether educational requirements have been met. Position requires strong attention to detail and the ability to clearly and concisely state detailed information through written and verbal communication with professionals.
Duties/Responsibilities:
1. Administers review process for credentials provided by and contracted by client.
2. Communicates clearly and concisely with applicants, clients and other professionals via letter, telephone, and email.
3. Manages stakeholder files throughout application cycle.
4. Participates in review decisions with stakeholders as needed.
5. Functions as educational content expert.
6. Demonstrate professional, political and cultural aptitude with an ability to work with diverse
individuals groups and organizations.
7. Demonstrates high tolerance for fluid work environment.
8. Demonstrates high degree of self-motivation and ability to work independently.
9. Other duties as assigned.
Supervisory Responsibilities (if applicable): N/A

Required Skills/Abilities:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Ability to plan, organize, and prioritize work.

• Ability to function well in a high-paced and at times stressful environment.

• Proficient with Microsoft Office Suite or related software.

• Ability to work remotely if necessary

Competencies:

• Communication – Must be able to listen to others, process information, and communicate effectively.

• Adaptability – Ability to adjust to circumstances and think creatively.

• Task Management – Involves working efficiently and competently.

• Customer Focus – Genuinely cares whether the customers are satisfied and truly wants to create the best possible experience for them.

• Detail Oriented – Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.

• Critical Thinking – Ability to see an issue and use objective analysis and evaluation in order to form a judgment.

Education and Experience:

• Bachelor’s degree preferred;

• 1 year of professional experience;

• Or, equivalent combination of education and experience;

• Strong business acumen;

• Excellent verbal and written communications required;

• Knowledge of higher education systems is helpful;

• Demonstrates exceptional time management and organizational skills;

• Ability to organize, prioritize, and schedule work assignments;

• Demonstrate thoroughness and careful attention to detail;

• Ability to establish specific goals, define and implement steps to reach those goals;

• Knowledge of principles and processes for providing customer service, including meeting quality standards for services and evaluation of customer satisfaction;

• Willingness to actively look for ways to help clients and coworkers;

• Ability to develop constructive and cooperative working relationships with others and maintaining them over time;

• Ability to create and maintain collaborative relationships;

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

• May need to be able to work from home for an extended period of time.

Job Type: Full-time

Work Location: Multiple Locations