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National Fuel Looking for New York Customer Service Representative at Williamsville, NY Full Time
Job Description
Williamsville, NY
National Fuel is currently seeking full-time Customer Service Representatives for an outstanding career opportunity at our Williamsville, New York Response Center. National Fuel is proud to have an inclusive workplace where diversity is valued, hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.
POSITION DETAILS:
- Candidates interested in the position must be available to work a flexible work schedule, Monday – Friday between the hours of 7 a.m. – 6 p.m.
- The successful candidate for this position will join a training class that will last for approximately 12-14 weeks during which time customer service skills are regularly evaluated.
- Customer Service Representatives work in a fast-paced call center environment that receives thousands of inbound calls each day from utility customers in our New York service territory.
- The nature of the calls received varies widely and can involve emergency calls, account/billing questions, meter reads, new service requests and collections issues among other inquiries.
- Due to the volume of calls received and to enhance the level of service we provide to our customers; all customer calls are recorded.
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent
- Prior experience and demonstrated success working in a customer service focused environment
- Proficiency with computers and web-based programs
- Exceptional interpersonal skills, an understanding and compassionate nature, and be adept at identifying customer needs in a helpful, patient, and expeditious manner
- Proven history of dependability and reliability
PREFERRED QUALIFICATIONS:
- Previous experience working in a call center environment a plus but not required
ABOUT NATIONAL FUEL:
National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.
COMPENSATION AND BENEFITS:
This is a position within the Company’s collective bargaining unit with an hourly rate of pay of $22.12, after 6 months $23.57, and after 1 year $25.27.
National Fuel offers a comprehensive benefits package including the following:
HOW TO APPLY:
The successful candidate will be required to pass a DOT mandated drug test, as well as participate in random drug testing. The DOT maintains a list of banned substances which includes medicinal or recreational marijuana. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) by June 23, 2022. Attachments with a .docm extension will not be accepted.
Please reference position #22-031NY – New York Customer Service Rep in the subject line of your email.
National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That’s why we’re committed to building a diverse workforce and an equitable and inclusive work environment.
We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.
