National Grid Hiring for Dispatch Assistant at Northboro, Massachusetts Full Time

Job Purpose

Positions: Dispatch Assistant

Location: Northboro, MA

Wage: $20.53

Key Accountabilities

• Handle administrative duties within Dispatch and Scheduling.

• Maintains applicable records associated with field work force. For example: maintaining personnel information, schedules, daily work sheets, manpower availability, recording of emergency vacations and sick leave, and other records

• Updating data and running of reports as needed to support Dispatch and Scheduling and Field Operations.

• Perform/assist with polling of Field personnel for overtime when directed (combination of manual and/or automated phone calls)

• Provide notifications and updates as required to respective internal and external key stakeholders (including customers), regulatory agencies and municipalities (not exclusive to bargaining unit).

• Knowledgeable on and able to access information from various customer and dispatching systems.

• Interact with other departments that interface with Dispatch and Scheduling

• Provide support as needed to field crews, call center, dispatch and customers to maximize customer service, safety and reliability (for example; looking up information in customer systems, databases, mapping systems, etc.)

• Customer interaction as required

Qualifications

• Ability to use a variety of communication tools in proper manner

• Ability to use telephone regarding customer contacts in an acceptable manner

• Proficient personal computer skills

• High School Diploma or equivalency

More Information

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.