National Trust Hiring for Service Assistant x 3 at Stafford ST Full Time

What it’s like to work here:Home to the Anson family since 1624, the Shugborough Estate is the complete working estate. The estate includes a Georgian mansion house with magnificent views over the riverside garden terraces, Grade 1 listed parkland, walled garden and working farm. More recently, Shugborough was the home of Patrick Lichfield, photographer and cousin to the Queen, and features in much of his work.

This role is primarily based in Visitor Reception, reporting to the Welcome Manager with some shifts in the shops across site as well. You’ll be working alongside the Visitor Reception team including staff members, Visitor Reception Volunteers and Buggy Driver Volunteers.

Click here for more information about this location

What you’ll be doing:You’ll be responsible for ensuring the presentation of our commercial areas is spot on, engaging our visitors, making them feel welcome and keeping all areas clean and tidy. You’ll be responsible for working across all areas of the operations team, providing support to the teams as needed. You’ll tell our visitors about the amazing work we do and what their money is supporting.

From selling admission tickets to up selling membership to promoting events, you’ll ensure our visitors recognise the difference their support means to the estate. You’ll build relationships not just with your team members but also with local and regular visitors, sharing our work wide and far.

Please also read the full role profile attached to this advert.

Who we’re looking forYou’ll be:

• Helpful & Friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• A team player, but also can work on your own initiative

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Benefits for working at the National Trust include:

• Flexible working whenever possible
• Free parking at most locations
• Free entry to our properties for you, a guest and your children (under 18)
• Substantial pension scheme of up to 10% basic salary