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United States
NAVIENT Hiring for Remote Customer Service Representative at Remote Full Time
Now Hiring REMOTE Customer Service Representatives to join our team with an expected start date of February 6, 2023!
ABOUT US:
Duncan Solutions, a wholly owned subsidiary of Navient, is a full-service tolling and parking management company and a leading provider of parking management services to municipal and commercial clients, including citation processing, debt collections, and integrated parking management services. What started as a family business in 1936 has grown to become a preferred partner of the nation’s parking and tolling authorities with a presence in Canada.
POSITION OVERVIEW:
We have several openings for our Remote Customer Service Representative positions. Our Customer Service Reps have excellent communication skills, effective telephone techniques and the ability to be direct and concise while always maintaining a professional manner. They display high levels of initiative, motivation, and creativity to devise methods of attaining productivity standards and show persistence and perseverance when faced with obstacles.
Responsibilities:
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Handle inbound calls relating to customer questions surrounding parking citations and toll violations for various clients
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Perform numerous account management activities such as accepting payments from customers, initiating disputes/inquiries/requests on behalf of the customer, resolving issues, and providing billing and other information to customers upon request
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Maintain continuing education training in industry career development
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Attend training sessions as directed by management
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Integrate information obtained through training sessions and policy changes immediately into daily job duties
SCHEDULE + BENEFITS:
We offer $14.00 hour + BONUS and a full benefits package.
(Qualified Bilingual Agents fluent in Spanish/English earn an additional $1 per hour after paid training.)
Joining our team provides:
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3 weeks of paid training
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Immediately eligible for 9 Paid Holidays, including “My Day”
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3 weeks of PTO (begins to accrue on day 1, increases to 4 weeks after just 1 year of service)
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Tuition Reimbursement up to $5250 – Immediately eligible!
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Medical, dental, vision- Coverage effective the 1st of the month following your start date.
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401k WITH company match after 6 months
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Monthly bonus opportunity
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and more!
Business Hours:
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Training: Monday-Friday 8am – 5pm CST
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Standard Business Hours: Monday-Friday 8am – 5pm CST
MINIMUM REQUIREMENTS:
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High School Diploma/ GED/ equivalent
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6 months call center experience OR 1 year experience in customer service
PREFERRED QUALIFICATIONS:
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Bilingual (Spanish/ English)
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Previous Parking/Tolling Experience
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Strong work ethic (example: attendance, dependability, etc.)
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Strong attention to detail
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Ability to multitask
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Excellent customer service skills
