Technical Terminology
Business
Specific Skills
Schedule and confirm appointments
Greet people and direct them to contacts or service areas
Determine and establish office procedures and routines
Answer telephone and relay telephone calls and messages
Answer electronic enquiries
Order office supplies and maintain inventory
Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
Set up and maintain manual and computerized information filing systems
Work Conditions and Physical Capabilities
Fast-paced environment
Repetitive tasks
Attention to detail
Tight deadlines
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