NCRi Inc. Looking for English ONLY- Collection Officer at Quebec Province Full Time

NATIONAL CREDIT RECOVERY INC. (NCRi) is a national collection. It is our mission to demonstrate to each valued client that we can liquidate placements, achieve excellent results, and provide timely status reports consistent with the client’s expectations. NCRi was established with one purpose: to change the model by which collection agencies operate.

NCRi creates long and successful client relationships by being committed to maintaining our clients’ branding and integrity, and by producing consistent results. Our core philosophy is based on professionalism and respect. This philosophy has enabled NCR to become the partner of choice for many clients nationally. Our commitment to creating a partnership with each client is based on the concepts of high-quality service and cutting-edge innovative technology. This allows us to respond more efficiently and proactively to our clients’ changing needs.

We are a global organization with multiple locations in Canada and abroad. We are excited to provide internal and external growth opportunities as we continue to expand. NCRi is proud to offer our Agents initial paid training, monthly coaching, performance management support and ongoing learning and development opportunities. We value providing numerous employee engagement and philanthropic initiatives throughout the year also. We’d love to have you join our team!

What You’ll Be Doing:
Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, Send correspondence to delinquent/collection customers

Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates. Document call activity details

Handle objections & excuses

Perform to regulatory standards and best practice on collections

Achieve individual collection targets, to meet Department and Company goals

Supervise junior collectors as per required needs

Coach and train junior and new collectors

What You Bring:
3-5 years of experience in at least one of the following core areas: call center agent, collections, payday, finances, and/or sales

3-5 years of experience in a supervisory role

Excellent oral and written communication skills for consistent collection calls

Good math skills with the ability to perform basic calculations quickly

Strong organizational and time management skills

Strong understanding of Microsoft Excel and Outlook

Ability to adapt in a fast-paced environment