Overview
NDCP Equipment Solutions Group is seeking a qualified Sales Support Specialist to help promote equipment and fabrication related programs and services that are offered through NDCP. Primarily, the Specialist will have accountability for and excel at securing new store and remodel project awards virtually (by phone) on bids provided by NDCP to Dunkin’ restaurant franchisees. In addition, building and managing relationships and generating new leads with Dunkin’ franchisee networks not currently utilizing NDCP. The ideal candidate will be a quick learner with a strong service excellence mindset. The Specialist will be highly capable of showcasing our offerings in a compelling way. This may include leading presentations and attending networking events. The Specialist must be both personable and professional. Other duties are as outlined below.
The Equipment Solutions Group has procurement and supply chain responsibilities for indirect products and services, such as kitchen equipment, smallwares, custom fabrication, distribution, and consolidation programs, construction materials, furnishings, lighting, signs, and store level services. The Sales Support Specialist role will report directly to the Sr. Program Manager, Equipment Solutions NDCP and this position will preferably be based inAtlanta, GA or Boston, MA.
Responsibilities
Award closure: Secure new store and remodel project awards virtually (by phone) on equipment package bids provided by NDCP to Dunkin’ restaurant franchisees based on targeted quotas
Bid support: Provide highly responsive support and guidance to franchisees on questions associated with NDCP’s project bids (quotations)
Lead generation: Generate leads and build new relationships by organizing daily work schedule to call on new Dunkin’ franchisees and networks not currently utilizing NDCP’s equipment solution
Targeted networking: Develop customer profiles and create targeted action plan by territory and profile type using data analysis, growth projections, and highest ROI opportunities
Relationship management: Maintain working relationships and connection with existing NDCP clients to ensure that they receive exceptional service and to identify new growth opportunities
Active team backup: Cross training and backup support for Equipment Specialist functions as required (managing projects, bid preparation, etc.)
Reporting and presentations: Prepare concise and accurate reports, sales analysis, and other required documentation for executive-level presentations
Member feedback: Support obtaining member feedback prior to and upon project completion
SmartSheet: Become proficient with using customer relationship and project management system
Qualifications
Bachelor’s degree in business related field preferred (Sales/Marketing, HR, or similar)
1-3 years of relevant work experience in Sales/Marketing, Customer Service, or Customer Relationship Management preferred
1-3 years in Foodservice, Hospitality, or Construction industry a plus
Strong proficiency in Microsoft Office products required (Excel, PowerPoint, Word)
Smartsheet, SAP and/or project management experience a plus
High attention to detail and quality of work
Team player, service oriented, highly responsive, with excellent relationship development skills
Excellent written and verbal communications skills
Ability to prioritize, organize, and multi-task with limited supervision to accomplish set deliverables
Able to adapt to rapidly changing situations and priorities
Dedicated, collaborative, and proactive
Supervision Exercised
This position has no direct supervisory responsibilities
Other Requirements
Limited amount of travel may be required
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Job LocationsUS-GA-Duluth
Posted Date9 hours ago(8/21/2023 5:41 PM)
ID 2023-4783
Category Customer Service/Support
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