Nelnet Hiring for Network Engineer II at Rocky Hill, Connecticut Full Time

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We’re passionate about being involved and contributing to the success and progress of each of our fiberhoods.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and work-life balance is an everyday practice.

Responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills in order to perform in-depth troubleshooting of all issues that arise. The primary function is to perform escalated network repair, execute tactical projects, and own overall network troubleshooting once alerted by the NOC of such events.

Responsible for resolving application and network problems. Performs critical function within the network repair process and can ultimately impact the NOC’s ability to meet Network Availability and Restoration commitments made to customers. These individuals are primarily driven by projects in the transport network that require greater attention to detail and management from a more advanced technical resource.

RESPONSIBILITIES:

• Understands all network technologies, designs and product offerings in order to troubleshoot and analyze complex network designs/issues and provides short/long term resolution plans. Understands, applies and maintains network standards as documented. Provides technical feedback to engineering concerning design/product changes/enhancements. Performs the responsibilities in a high pressure, short timeline environment, which includes managing and responding to aggressive customers.

• Manages mid-range projects with minimal supervision including OPS requirements, document reviews, (Method of Procedures) MOP reviews, software and hardware upgrades, maintenance scheduling, etc.

• Conducts detailed MOP reviews and Event de-confliction to ensure minimal customer impact during scheduled maintenances.

• Understands, applies and maintains network standards as documented by Architecture & Engineering. Each technology has audit tools in place the generate reports that should be monitored. Responsible for submitting GCRs to correct standard issues.

• Works with vendors to determine root cause and chronic issues. Creates and implements corrective action plans to address issues.

EDUCATION:

• Bachelor’s Degree or equivalent work/military experience

• Telecommunications or related field

• A combination of education and experience is acceptable

EXPERIENCE:

• 5-7 years Operations/Engineering/Layer 1-3 Network experience in a tier 1 or 2 carrier environment

• 2-4 years in a NOC environment or equivalent high paced environment where diligent decision making and the ability to troubleshoot complex issues is critical.

• Metaswitch preferred – Metaview, Call Feature Server, EAS, Session Border Controller

• Engineering/operating a voice switch on virtualized environment – Cisco UCS

• Deep knowledge of SIP

• TCP/IP knowledge and understanding of Data/IP networks

• Translations experience

• ISUP exeperience

SKILLS / KNOWLEDGE / ABILITIES:

• Industry Certifications desired: MEF, Cisco, MPLS, VoIP, Video

• Strong leadership/administrative skills (multitasking, planning, and organizing) a plus

• LAN/WAN networking experience

• Ethernet Circuit Knowledge

• Advanced computer skills

• Strong verbal and written communication skills

• Strong interpersonal skills

• Strong knowledge of scripting languages

• Good troubleshooting skills and methodologies

• Experienced in analyzing issues, distilling and communicating their relevant aspects

• Ability to identify risks/issues and develop recommendations for resolution

• Shift work and on-call flexibility

• Attention to detail

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected] .