Nesco Resource, LLC Hiring for Corrugated Customer Service at Washington, PA Full Time

Duties:

• Customers point of contact for estimating, order receipt/entry, through delivery of products.
• Internal point of contact between sales and operations teams.
• Build accurate estimates to process requests for quotes from sales team, customers, or upper management.
• Sales order/data entry.
• Deliver and process all phone, email, faxes, website, and mailed customer orders.
• Verify inventoried product availability and pricing.
• Review all orders for accuracy with strong attention to detail.
• Resolve customer issues and process returns for credits as necessary.
• Work with shipping department to obtain proof of delivery when necessary.
• Obtain quotes for outsourced iitems to ensure updated pricing.
• Expedite deliveries as needed by working with vendors, operations, shipping, and buyers.
• Review open orders weekly to maintain orders and notify primary account executive.
• Assist primary customer service representative when necessary.

Requirements:

• Ability to understand the customer and their needs.
• Excellent time management skills and strong attention to detail.
• High School Diploma or equivalent.
• 3 – 4 years prior business to business customer service experience.
• Ability to embrace continuous improvement.
• Excellent communication and listening skills.

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
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