Nestlé Looking for Customer Based Coordinator at Auckland, Auckland, New Zealand Full Time

We are seeking a highly skilled and organised Customer Based Coordinator to join our team. In this role, you will be responsible for efficiently managing the customer replenishment processes for all Nestle business units, including Pet, and Cereals.

Your primary focus will be to ensure on-shelf availability while driving improvements for the downstream supply chain. You will play a crucial role in maintaining up-to-date information flows between Nestle and the customer, which are vital for business decision-making and continuity. The ideal candidate will have strong coordination and communication skills, with a customer-focused approach. If you are detail-oriented, proactive, and thrive in a fast-paced environment, we would love to hear from you.

Responsibilities:

• Efficiently manage events, promotions, and new product launches/changeovers with the customer
• Efficiently manage customer replenishment processes for Nestle business units
• Demonstrate cross-functional alignment with Demand and supply planning, Sales, and integration points
• Drive internal and external KPI reporting, including reason codes for failure
• Monitor end-to-end order to cash process, resolving issues and managing claims and invoices
• Develop customer insights and drive initiatives for improvement
• Monitor and improve cost drivers across both businesses
• Resolve OBSL misses and availability issues, conducting root cause analysis
• Actively engage in Supply Chain Efficiency programs
• Support QA team in investigating Non-Conformances and closing cases efficiently

Skills and Experiences:

• Demonstrated experience in Supply Chain, Customer service, or Sales
• Operational experience at a market/business level
• Experience working collaboratively with customers
• Involvement in business improvement projects or teams
• Understanding of Order to Cash process and customer service focus
• Strong commercial and business acumen
• Previous experience working for a customer is desirable
• Effective stakeholder management, negotiation, and influencing skills
• Degree qualification is desirable

Benefits:

Joining Nestlé means working with an exceptional and highly engaged team while building and growing your career with a global FMCG leader.

In addition, we offer:

• Varied career experiences and personalised development support.
• Wellbeing benefits including vaccinations and health insurance discounts.
• Diversity and Inclusion initiatives and program.
• Paid parental and partner leave.
• Purchase Leave Scheme.
• Additional company contribution to KiwiSaver
• Free parking onsite.
• Volunteering leave, Sports leave, Emergency Services leave.
• Discounted Nestlé products.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we’ll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.