In addition to overseeing LATAM call center operations across Mexico, Brazil, and Peru, the LATAM Director will be the senior leader in the region responsible for providing management oversight and coaching to direct and dual-line reports within the LATAM customer service organization. Additionally, this individual will act as the LATAM representative and liaison for Customer Service to other cross-functional teams and leaders.
It is imperative that this leader has the ability to build, nurture, and motivate high-performing teams that embody Netflix’s unique company culture and passion for serving our customers. Reporting to the Vice President, Customer Service, this individual will work closely with our global Customer Service leadership team to identify opportunities to optimize performance on a global and regional level. Success in this role will be measured through your ability to drive performance to be the best in our network and industry, while also building a culturally aligned team driven to provide an excellent customer experience.
Responsibilities
Qualifications
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