About The Team
The Customer Service Engineering team empowers Netflix Customer Service to help customers resolve issues as they try to stream or sign up for Netflix. We do this by creating a maintainable, scalable, and resilient technology ecosystem that blends in-house and vendor solutions. Our areas of responsibility include our contact center, CRM, CMS, member management system, and other operations tools. We focus on operational and cost efficiency, agent and customer experience, and enabling rapid innovation in how Netflix does Customer Service.
We are in the midst of transforming our technology ecosystem from one that is composed of mostly legacy home-grown applications to one that leverages vendor solutions in certain areas while still adding Netflix specific value to meet the needs of our global, best-in-class Customer Service organization. We are looking for a full stack engineer who leans more frontend to join our team and help realize this transformation which will lay the foundation for future innovation.
About You
You Will
You Should Have
You Might Have
We seek to grow inclusive and diverse teams that will enhance our perspectives, skill-sets, and behaviors. We highly encourage you to apply if your background will complement us, even if your experience doesn’t precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.
At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The overall market range for roles in this area of Netflix is typically $100,000 – $700,000
This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy. Netflix is a unique culture and environment. Learn more here.
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