Netflix Looking for Workplace Experience Specialist at Ciudad de México, México Full Time

Netflix is the world’s leading streaming entertainment service with more than 200 million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments. Visit our culture memo and long-term view to learn more about the unique Netflix culture and the opportunity to be part of our team.

We are seeking a Workplace Experience Specialist to support our Mexico offices. This individual will have strong communications and a program management background focusing on continuous improvement and innovation. We are searching for a thought leader on scaling culture in a rapidly growing market that focuses on fostering a sense of belonging for all. This person must develop and maintain strong relationships with office leadership and be a true team player.

Responsibilities

• Partner with the Operations Specialist on local strategy and execution of Workplace initiatives, including data integrity, programs improvement and generate various reports.
• Lead in partnership with the Operations Specialist the Workplace Mexico team to deliver exceptional results and operational excellence.
• Lead communications strategy and execution for a growing site, including general announcements, group moderation, and internal documentation such as memos and playbooks.
• Strategically lead, build and oversee the internal events program and various events for the Mexico Latam HQ
• Collaborate with cross-functional teams to integrate their activities/initiatives and programs across the office
• Site sponsor for company-wide social events and programs, including ERGs
• ERG engagement and partnership as needed
• Strategically lead and oversee visitor, candidate, and employee experience and execution
• Coaching receptionist(s)
• Monitoring ticketing system and requests
• Generate reports to propose changes based on the findings
• Strategically lead and oversee the Food and Beverage program for Mexico
• Manage vendor relationship and operation
• Guide the program according to Netflix philosophy
• Supervise and control services conducting regular meetings and QBRs
• Generate reports to propose changes based on the findings
• Collaborate with internal partners on office events, including Company Meeting and our speaker series (Brunch & Learns, Fireside Chats, Q&A’s with Execs)
• Manage executive visits to the site, including briefing documents, logistics, and announcements to the office
• Coordinate Stakeholders with cross-functional partners, including but not limited to: I&D, IT, AV, Events, Security, Safety, Employee Services, Talent Acquisition, and Branding.
• Acts as an escalation path for office-related issues, concerns, feedback, suggestions and triages accordingly.
• Serve as one of the points of contact for landlords to ensure the experience of our employees and visitors meets our standards.
• Procurement and vendor management, including RFPs & Contracts (negotiations, contract alignment and signatures, PO request and fund monitoring) for all Experience partners, generate reports and propose changes based on the findings, and support on capital planning.

Qualifications

• 3-5 years of experience in a supervisory role supporting workplace services
• Bachelor’s Degree preferred
• English skills
• Experience supervising front-of-house services, primarily in the areas of visitor and receptionist services
• Experience supervising F&B-related services and event planning
• Ability to work cross-functionally across the company in a highly collaborative environment
• Strong communication skills, both written and verbal
• Strong interpersonal skills
• Open to feedback and continuous improvement
• Some level of availability to work on alternative hours to oversee events happening in the office