New Zealand Customs Service Looking for Assistant Customs Officers – ACO2023-24 – Auckland at Auckland, Auckland, New Zealand Full Time

• Looking for a new challenge in 2024?
• Want to join our frontline team that helps protect New Zealand’s border?

We’re looking for Assistant Customs Officers for our February 2024 intake. This is an excellent opportunity for you to begin a career with Te Mana Ārai | Customs in a role that makes a real difference in an ever changing and often fast-paced environment.

Mō tēnei tūranga mahi | About this role

Te Mana Ārai | Customs is the government agency responsible for ensuring the security of Aotearoa’s borders, regulating international trade, upholding Customs, Immigration and Excise laws. We operate at the forefront of Aotearoa’s security and economic activities.

We believe it’s our people that make the difference. Te Mana Ārai | Customs is a welcome home and a welcome here. People are at the heart of what we do. We believe compliance should be easy to do and hard to avoid. We are here to protect and promote Aotearoa New Zealand through world class border management.

He aha tāu e mahi ana | What you’ll do

Based at Auckland International Airport, working on a full time roster (8 hours per day: on a 6 days on, 3 days off shift rotation) you’ll play a vital role in in ensuring the smooth flow of both arriving and departing international passengers through Customs.

You Will Be

• Processing passengers through Customs: you may be sitting in a booth for long periods of time or standing up for long periods of time assisting passengers
• Ensuring passengers meet immigration requirements and escalating situations when required
• Providing excellent customer service by promptly responding to inquiries and providing necessary Customs information to passengers
• Assisting with processing of NZ Traveller Declaration, collection of revenue of excisable items such as cigarettes
• Working closely with Customs Officers and other airport staff
• Maintaining accurate records and updating relevant systems and databases
• Staying up to date with changes in Customs regulations and policies to ensure compliance and providing accurate guidance to passengers

He aha mātou e tuku | What we offer

• A dynamic work environment where no two days will be the same! You’ll be on the front line, playing a vital role in helping secure our borders.
• Career progression opportunities. We invest in your professional growth through training, development programs, and a clear career path.
• 20 days annual leave plus 3 days additional paid leave between Christmas and New Year
• Continuity of service if you move from another Public sector organization (without break of service/redundancy)
• Discounted Health insurance through Southern Cross
• Free annual flu vaccinations

As an Assistant Customs Officer your base salary will be $51,442 per annum. An additional allowance for working across a range of shifts including weekends, nights and public holidays (on a 6 on and 3 days off roster) is paid per annum of $11,660.

You will know your shift pattern in advance, so you can plan your life around work, not work around your life.

We will train you for the role – which includes both on the job and classroom training including Officer Safety Tactics (self-defence) training. We’ll also provide you with a full uniform.

Ko wai koe | About you

You’ll Be a Successful Assistant Customs Officer If You Can Also Demonstrate

We’re looking for people who have had some experience in customer service, have great organisational skills and attention to detail to process – at times – high volumes of passengers accurately.

• High levels of integrity, honesty and discretion
• Great communication skills to effectively communicate with a wide range of people
• Proficiency in using computer systems, common software applications, and the ability to learn Customs-related software
• Good problem-solving skills and the ability to think critically
• Motivation and reliability and the ability to work both independently and as part of a team
• A good level of physical fitness

Mahi ki te Mana Ārai o Aotearoa | Working for Customs

To join Te Mana Ārai in any role you must be a New Zealand citizen or permanent resident*.

(*) A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last 5 years and resided here continuously 5 years ago from the date of this application. You must also be residing in New Zealand at the time of this application.

OR a New Zealand Citizen or New Zealand Permanent Resident who:

• resided in NZ for the last 5 years
• resided in NZ 5 years ago from the date of this application
• resides in NZ at time of this application but may have been absent from New Zealand for periods of not more than 6-9 months within the past five years (preferably in one or more of the following countries: either Australia, Canada, UK or the USA). Note, you will be required to provide overseas police certificates for these periods spent outside of New Zealand.

You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level.

Due to the nature of Customs work you must have a clear Police record. Successful applicants are also required to pass a medical assessment and drug test and need to hold a full NZ Drivers’ licence.

Customs does not currently require new employees to be up to date with vaccination against COVID-19 as a condition of employment. Customs may however reintroduce a requirement to be vaccinated if our health and safety risk assessment or government requirements change.

Interested?

Check out our video below for some insight on working at Customs.

Me pehea te whakauru | How to apply

Please apply online – we cannot accept applications directly – you must apply via the link provided.

Applications* close on 26th October 2023. We will be holding assessment centres during the week commencing 30th October 2023 at Custom House, Anzac Avenue, Auckland.

(*) Please apply as soon as you can as we process applications as they are received and will fill places on our assessment centre, so this opportunity may close earlier. Note that if you are unable to attend an assessment centre we will be unable to progress your application at this time.

Please note, we are recruiting for an intake commencing on 12th February 2024.

Don’t miss this opportunity to start your career. Apply now to become an Assistant Customs Officer. Join us in protecting Aotearoa’s borders and making a real difference.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.