New Zealand Customs Service Looking for Supervising Customs Officer (SupCO) – Intelligence – Auckland at Auckland, Auckland, New Zealand Full Time

Interested in taking the next step in your leadership career? Utilise your expertise in intelligence and people leadership

About the role I Mō tēnei tūranga mahi

This is a great leadership opportunity in our Tactical and Operational Intelligence unit, working to disrupt and dismantle international criminal activity targeting New Zealand by informing Customs where risk lies. This role is based in Auckland and we’re looking for a capable leader who, ideally, has first-hand intelligence work experience or has worked in an intelligence environment. This means you are a leader first but also familiar with Intelligence practices and the client expectations of your team.

As an operational leader, like your team, there may be time when you are expected to work less predictable hours (Ordinary Hours with a probability of having to respond).

The salary range for this role is $87,772 – $110,453.

About You I Ko Wai Koe

This is a Supervising Customs Officer (SupCO) – Tactical and Operational Intelligence role, which means you’ll be managing people and their operational work. You have demonstrable leadership skills and experience coaching and mentoring others which complements your intelligence experience. You are approachable, supportive and willing to help. You make decisions with your team members’ wellbeing, capability, and personal circumstances in mind. You remain calm and level-headed in stressful situations.

In this fast-paced and agile environment, your focus will be effectively supporting and developing your team while delivering on agreed client expectations. This will involve effective prioritisation, sharing your expertise in intelligence, great communication, and risk management. Your team will be known for delivery of intelligence best practice and high quality reporting.

As an organisational leader you will contribute to the effectiveness of our risk assessment outcomes and intervention strategies, and promote the capability and understanding of intelligence across Customs.

Working alongside your Chief Customs Officer, you will be assisting with the overall direction and leadership of the Intelligence team you are responsible for and work closely with the two other SupCOs and a Customs Technical Specialist, located in Auckland and Christchurch, in the wider Tactical and Operational Intelligence team.

What’s Involved…

You will need to obtain a Top-Secret level national security clearance. To achieve a Top-Secret clearance, you must be a New Zealand citizen or a permanent resident who has resided in New Zealand, Australia, Canada, the United Kingdom or the United States continuously for the last 10 years.

You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level. Already having a Top-Secret clearance is a benefit, but not a requirement.

Due to the nature of Customs’ work all candidates must have a clear Police record. Organisational Security clearances are mandatory and are conducted by Customs before job offers are made.

This role will also require you to pass a medical and drug test.

Working at Customs I Mahi ki te Mana Ārai o Aotearoa

Our people get on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles. We foster an inclusive and supportive team environment with vibrant social and cultural groups. We also support flexible working – talk to us about how we can help you achieve your flexible working goals, within our operational requirements. Our people get discounted health insurance, free on-site gyms (in some locations) and three days of service holidays in addition to four weeks of annual leave.

How To Apply I Me Pehea Te Whakauru

Please apply online. You will be asked to outline your relevant skills and experience in leadership and intelligence, along with why you are interested in the role and some competency based questions. The online application process takes a bit of time and requires you to provide examples of previous work – specific questions are asked in the online process. It’s best to set aside some time when you won’t be interrupted.

If shortlisted, you will be asked to complete online psychometric testing as part of the process.

If you have any queries, please contact Jasmine at [email protected]

Applications close at 5pm on 7th February 2025.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. New Zealand Customs Service | Te Mana Ārai o Aotearoa also support flexible working arrangements