New Zealand Customs Service Looking for Team Leader – Human Resources at Auckland, Auckland, New Zealand Full Time

Looking for an opportunity to lead an HR Advisory team?

The Team Leader, HR Advisory sits within Customs’ Human Resources Service Delivery (HRSD) team. HRSD works with business units across Customs to provide fit for purpose, pragmatic and customer focused advice and solutions that are aligned to the strategic direction of Customs.

About this role| Mō tēnei tūranga mahi

Responsibilities

The Team Leader Human Resources manages, develops and leads a team of HR professionals in the provision of high-quality advice and guidance that supports managers to make strategic people decisions and manage tactical and operational people issues as they arise. They are a key member of the HR Service Delivery leadership team and the wider People and Capability group, and operate as a key advisor and resource for senior leaders across Customs. You’ll be responsible for:

• Leading the HR Advisory team to facilitate the achievement of objectives
• Managing individual performance, setting objectives, measuring and reviewing performance
• Coaching and mentoring team members, ensuring their skills are kept up to date, and promoting career and personal development, providing opportunities for professional growth
• Partnering with managers to support shaping of people strategies, goals and priorities
• Identifying ways service delivery models can be improved to provide a greater focus on efficiency and effectiveness; and enhanced to maximise the use of resources
• Leading and contributing to the creation and implementation of fit for purpose frameworks, policies and tools to empower managers to confidently lead and manage their teams
• Building and maintaining effective relationships with key internal and external stakeholders ensuring high quality engagement to build positive and effective working relationships
• Creating a supportive environment that promotes bi-culturalism and responsiveness to Māori issues.

About you | Ko wai koe

To be successful in this role, you will need to be able to demonstrate the following:

• Significant experience in HR management across the spectrum of people practices and functions, including experience in providing leadership to HR staff
• Proven ability to lead teams to successful outcomes while maintaining strong engagement levels
• Well-developed knowledge of HR best practice methods, specialist knowledge and experience across Employment Relations, Remuneration, Performance Management and Change Management
• Demonstrated success in delivering quality business advice to key stakeholders, and commitment to service excellence through continuous improvement and innovative approaches to issues
• Excellent verbal and written communication and presentation skills with the ability to communicate complex, analytical and/or sensitive data to wide ranging audiences across all levels
• Proven ability to build and maintain effective relationships with key stakeholders, particularly senior management and budget holders
• Ability to obtain and maintain a Secret* level security clearance
• A tertiary qualification at least equivalent to Bachelors level in HR Management, Organisation Development or similar academic discipline is desirable.

(*) Please refer to Customs’ Requirements to Apply

What we offer | He aha mātou e tuku

At Customs | Te Mana Ārai we aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. We are an organisation that is clear about our mission and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand.

We care about well-being, personal growth, and job satisfaction, which is supported through:

• offering on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles
• fostering inclusive and supportive team environment with vibrant social and cultural groups
• supporting flexible working – talk to us about how we can help you achieve your flexible working goals, within our operational requirements
• providing discounted health insurance, and free on-site gyms (in some locations)
• Three days of service holidays, in addition to four weeks of annual leave.

Requirements to apply | Ngā paearu hei tono

To join Customs in any role you must be a New Zealand citizen or New Zealand Permanent Resident. This means:

• a New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last 10 years and resides in NZ at time of application;

OR

• a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 10 years and resides in NZ at the time of application. You may have been absent from New Zealand for periods of six or more months within the past ten years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA. You will be required to provide overseas police certificates for these periods spent outside of New Zealand.

You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level. Due to the nature of Customs work, you must have a clear Police record. The successful applicant will also be required to pass a drug test as well as being subject to random, ongoing drug tests during their period of employment with Customs. These requirements apply to all successful applicants for roles at Customs and Customs employees.

How to apply | Me pehea te whakauru…

Please apply online by submitting a CV outlining your skills and experience. We will also have some additional questions around why you are interested in the role and working at Customs.

Applications close at 5:00pm, on Friday, 22nd November 2024.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also offer flexible working arrangements.