NewYork-Presbyterian Hospital Hiring for Manager, Business Intelligence & Analytics at Manhattan, NY Full Time

Shift:
Day (United States of America)

Description:
Manager, Business Intelligence & Analytics

The Manager, Business Intelligence & Analytics plays a key role within the Contact Center, developing and leading programs related to contact center data and insights on performance including Workforce Management (WFM). This role will be responsible for the development of all reporting and business analytics programs. The role will work with enterprise leaders and the contact center to create a comprehensive analytics program that can provide actionable insights to contact center leaders and drive business value. The role understands the strategic roadmap and value levers of the organization and contact center, and provide data driven insights to influence that roadmap and value drivers. Partnership with analytics resources and collaborate with other teams to ensure that contact center internal and external clients receive relevant reporting and understand the value the contact center provides along with opportunities for shared improvement.

Required Criteria:
Bachelor’s Degree or equivalent work experience

6+ years of related Analytics experience within Healthcare and/or Operations

Analytical skills working with data to drive insights

Proficient skills in the data structures for customer relationship management (CRM) and electronic health record (EHR) systems, as well as willingness to pick up skills in new areas

Strong communication skills, with an emphasis on tact and diplomacy

Strong organizational skills with the ability to handle numerous projects simultaneously is required. Demonstrates ability to think analytically and synthesize complex information

Preferred Criteria:
Experience in a shared service and/or contact center environment

Experience working with Salesforce and/or Epic

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

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#1 in New York, “America’s Best Hospitals 2021-2022.” – U.S.News & World Report

2021 “Employees’ Choice Awards: Best Places to Work” – Glassdoor

2021 ” Best Workplaces in Health Care & Biopharma” – Fortune

2020 “America’s Best Employers in New York State” – Forbes

2020 “Working Mother 100 Best Companies” – Working Mother

2020 “Best Companies for Multicultural Women” – Working Mother

2020 “Best Workplace for Men in Nursing” – American Association for Men in Nursing

Discover why we’re #1 in New York and a best employer at: nyp.org/careers

NewYork-Presbyterian Hospital is an equal opportunity employer.