NICE Systems, Inc. Hiring for Application Support Engineer-Jf7zcb5XKmEA at Minneapolis, Minnesota Full Time

The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business.Enter NICE Mattersight – the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises. Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents they will naturally, effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic.NICE Mattersight helps companies make positive conversations with their customers the rule, not the exception, by fostering emotional connections that turn complainers into fans.Who you are:NICE Mattersight is seeking an Application Support Engineer to join our Support Operations Team. The ideal candidate is someone who is excited about working in a data-driven environment with strategic, high-growth accounts and projects.This individual should be detail and process oriented, possess good troubleshooting and problem solving ability, as well have excellent verbal and written communication skills. In addition, he or she should have a strong technical background with applications running on a Microsoft platform.The ideal candidate for this position will have a minimum of 2 years of relevant work experience, preferably in a challenging environment. Additional requirements include:Strong customer service attitude, focused on delivering value to clientsTeam playerAbility to calmly seek remediation options in a high availability environmentHighly motivated individual with a sense of urgency and ownershipProven track record in client interfacing rolesPrior understanding of policies and procedures in a client focused environmentAbility to communicate clearly and concisely in both written and verbal deliveryParticipate in a 7/24 on-call rotation scheduleFlexibility to work after hours to meet deadlines where necessaryBachelors degree in Computer Science or equivalent preferredPrior experience in a professional services environment with a national client footprintStrong troubleshooting methodology in a remote administration environmentFamiliarity with Root Cause AnalysisFamiliar with ITIL and ticketing systemsPreferred Skills / ExperienceMicrosoft Server 2003 operating systemMicrosoft SQL Server and database supportNetwork connectivity technologiesNetwork security technologies, including VPNsPCI/NIST Security standardsITIL Fundamentals/certificationCall recording technology familiarityService Now or ticketing experienceScience Logic or monitoring experienceWhat you can expect:NICE Mattersight values diversity amongst its employees. Employees from all levels of experience and backgrounds are mingled together and are encouraged to learn about projects others are working on. NICE Mattersight’s Chicago office fosters teamwork as well as self-motivation.Where you’ll be:NICE Mattersight seeks candidates authorized to work without sponsorship in the United States. The Application Support Engineer will be based out of a NICE office location.Studies have shown that certain groups are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. Our top priority is finding the best candidate for the job and if you are interested in this position we encourage you to apply even if you don’t believe you meet every one of the qualifications describedNICE Systems is an Equal Opportunity/Affirmative Action Employer, M/F/D/V.Equal Opportunity Employer minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity