NielsenIQ Looking for Helpdesk Assistant at Auckland City, Auckland Full Time

About the job

You will support NZ and Australian consumer panels. You will do this by making weekly quality control calls to ensure that both panels remain compliant, in the aim of meeting weekly Helpdesk KPI’s and to ensure full support of our Global KPI’s.

Responsibilities

• Panel recruitment via online recruitment
• Regular compliance check via outgoing weekly Quality Control phone calls
• Initial hand holding via Courtesy calls
• Provide assistance/information for incoming queries. Helpdesk take incoming phone calls and emails from Panel members, answering queries, requesting supplies and resolving any technical queries
• Promote special feeling of membership via ad hoc calls
• Demographic updates, notifying competition winners, returning voice mail messages, dispatch follow up and any other ad hoc calls
• To pick up trends
• To filter feedback through: positive/negative

• A passion for providing high level customer service
• Excellent verbal and written English skills and a confident phone manner
• Excellent time management skills
• High attention to detail and accuracy
• Ability to work unsupervised
• Previous experience in Customer Service Call Centre or in Market Research will be
• highly regarded but not essential.
• Potential applicants must have proof of right to work in New Zealand

Additional Information

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.