NOKIA Hiring for Graduate Engineer – Cloud & Orchestration Job at Sydney, Australia Full Time

About Cloud & Network Services

Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Group.

About Cloud & Network Services

Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.

The Graduate Cloud Engineer will be responsible to maintain information about problems and the appropriate workarounds and resolutions related to respective area of responsibility.

Job Descriptions:

• Act as the onshore customer governance interface for Cloud and Orchestration related matters
• Establish and maintain strong and productive relationships with the customer and all NOKIA service delivery teams onshore and offshore
• Contribute (from NOKIA’s side) technology innovations driving and consolidating recommendations that offer opportunities for automation and service improvements, leveraging economies of scale where possible
• Responsible for acting as an escalation point to expedite problem resolution across the Cloud and Orchestration domain
• Ensures that necessary reports (e.g. RCA, Post Implementation Review, etc.) are delivered in a timely fashion for the Cloud and Orchestration domain
• Closely work with offshore Service Delivery team to ensure quality of Known Error record and the Knowledge Database
• Conduct Post Resolution Review of critical problems and support to follow up of their activities together with offshore Service Delivery Managers / Team Leads / Lead engineers
• Build awareness of a Problem Control Process across engaged parties and act as a Problem Management Process Prime
• Contribute to (from NOKIA’s side) the review of customer’s projects in the domain (e.g. software / hardware upgrades)
• Contribute to (from NOKIA’s side) the review of customer’s network capacity analysis and expansion plans on the domain
• Contribute to (from NOKIA’s side) the implementation of in-scope software / firmware / security patch/updates
• Ensure all documentation of standard technical procedures is kept up-to-date and ensure compliance to these standards
• Perform due diligence on up-scope works including estimation of effort for all Cloud and Orchestration platforms as required

Requirements:

• Good to excellent command of English (verbal and written)
• Excellent ability to manage multiple high priority efforts, competing priorities and flexibility to adjust to changing requirements, schedules, and priorities
• Experience in managing vendors, KPI’s and SLA’s
• Ability to relate to technology and have fast adoption skills
• Strong experience with IT service desk, networks, datacentres, infrastructure & operations
• Self-driven and resourceful to achieve goals independently as well as work well in groups