NOKIA Hiring for GSS Mobile Networks Services LAT Market Lead Job at Naucalpan Full Time

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

The Customer Experience (CX) organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

Global Sales Support (GSS) Organisation unit is part of the CX Sales Support and Customer Success unit (SS&CS), which aspires to be a great partner for CX sales teams, business groups and central functions with focus on digitalisation and automation of process, amplifying the voice of customers, improve customer face time of our sales force and drive sales competencies.

In Global Sales Support (GSS) we are responsible to provide pre-sales tendering support across the length and breadth of our portfolio, is focused on closely collaborating with the Business Group pre-sales teams in Markets, Bid Management and provide more efficient services to Strategy, Marketing, Legal & Compliance and other central functions and strongly success of our business across CSPs, Enterprise and Webscale.

What you will learn and contribute to

• CX SS&CS GSS MN S LAT Market Services Lead (CX SSCS GSS MN S) role is to lead a team of professionals supporting pre-sales tendering for Mobile Networks Services (MN S) business.
• Primary interface towards Market RBC CePS (Center of Excellence) / CePS (Central Pre-Sales) with support of GSS SMO and SU Heads (Market RBC in this case)
• Proactively Lead engagement and collaboration with Market stakeholders, viz. Market RBC CoE, Market RBC CePS, Market Unit (MU) teams, Customer Business Teams (CBT), Business Group Delivery Managers (BGDMs), Service Unit Managers, Solution Sales Managers (SSMs), Commercial Management (CM) teams during Services solution development with support from GSS extended teams
• Organise & drive monthly governance reviews calls with respective RBC CoE/CePS, MU/CBT Services HoS teams
• Responsible for Project Management of initiatives identified at the global/region/local level, development of strategy and productization/implementation of the same.

As part of our team, you will:

• Contribute actively for own Market / RBC – continuously to improve & grow Services sales funnel, drive processes & tools adherence to increase productivity and effectiveness in collaboration with Global MN Services Business Unit and RBCs
• Contribute actively to drive automation, tooling adaptation, Pre-sales scoping & costing through xSU tool utilization across MN Services portfolios with support and collaboration across GSS Market Services Leads, GSS SU Domain Leads, MN SBU and RBCs

Your skills and experience

Required:

• Proven track record with Sales, Pre-sales support, Sales Management processes
• Manage Rapport & build strong relationships with various stakeholders
• Strong Program Management skills, Resource management, Program Tracking, Manage outcomes and Reporting
• Financial understanding and business acumen
• Team leader and Line manager experience
• Comfortable managing ambiguity, ability to work under pressure to deliver results and meet timely outcomes
• Excellent communication in English and Spanish
• 12+ years extensive relevant experience with graduate / postgraduate degree

It would be an advantage if you also had:

• Analytical skills and good presentation skills
• Strong working knowledge in MSOffice 365 in Email, Excel, Teams
• Flexibility to work beyond working hours and stretch to meet deadlines.

Personal Attributes:

• Positive Attitude
• Customer focus
• Serving mindset
• Delivering Quality and Results
• Innovation oriented
• Learning, Discovering, Applying Understanding, Knowledge & Expertise

What we offer

You will get the opportunity to work with diverse cultures and team of professionals based across NAM, LAT, India and other locations. The work environment promotes Open communication, Fearless approach and Empowerment to drive satisfaction and success to our business. We promote creativity in teams based across geographies through diverse cultural activities and employee engagement initiatives to build strong bonding and One Nokia culture.

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.