Nordia Looking for Work from home – Customer Service Representative – Incoming calls, English at Waterloo, ON Full Time

You’re known for your resourcefulness and your analytical skills? You want to join a friendly and dynamic team and have the opportunity to work from the comfort of your home? If you said yes, we have an excellent opportunity for you within the Nordia Waterloo team.

As a Customer Service Representative, you will ensure that cell phone service contracts are respected and resolve any fraudulent activity related to customer accounts. This is the ideal position for anyone who likes to solve problems and has excellent interpersonal skills.

What we offer:

• Competitive base salary of $15.69 per hour (including a 0.19$ premium per hour worked);
• Performance-based incentives;
• Fully paid training and coaching program;
• Complete benefits plan after six months of service, including:
  • Comprehensive insurance (medical, dental, and life insurance);
  • Great discounts on telecommunications products and services.
• Available to work full time according to the following schedule:
  • Monday to Friday – 7am till midnight EST;
  • Saturday and Sunday – 7am till midnight EST;
• This position offer the possibility to work from home, but you can also work on-site according to your preference.
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    Eligibility criteria:
    • Must have a minimum of 25 MBPS high speed internet;
    • Must have a secure space and not be disturbed during your shift.
    • 
      Candidates must reside near the Nordia Waterloo centre to be able to come to pick up their equipment before the training or travel there, if necessary.

Responsibilities:

In this role, you will:

• Prevent, investigate and resolve fraudulent activity on customer accounts;
• Ensure compliance with service level agreements and perform validation of mobility products;
• At all times, provide a courteous and quality service during your interactions with the customer.

Qualifications:

• Excellent attention to detail and a genuine desire to help others – customer service and problem-solving are your strengths!
• Ability to work in a computerized environment and to perform various tasks simultaneously;
• Excellent analytical and problem-solving skills;

Why Nordia?

At Nordia, people are truly at the heart of our business and our top priority is to provide a challenging and rewarding environment for our employees, with a total compensation package that is among the most competitive in the industry. Our employees confirm this: According to the most recent 2021 internal survey, our employees confirm it: 86% of them would recommend Nordia as an employer to their family and friends! In addition, we were recently recognize by Waterstone as one of Canada’s Most Admired Corporate Cultures for the second time in a row in 2021, and received a Dunamis Award recipient for our excellence in human resources.

Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!