North Park Metalworkers Hiring for Customer Service Representative at Saugerties, NY Full Time

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Problem-solving comes naturally to customer care specialists. A CSR is responsible for responding efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Processing orders and quotes in a timely manner
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
• Strong Excel

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Saugerties, NY 12477: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location