Northpower Looking for Customer Admin Support at Whangarei, Northland, New Zealand Full Time

• Keen to join an experienced team and contribute to making a difference in our risk-based vegetation maintenance program?
• Passionate to be a champion in a customer services & admin role and grow with an industry leader who pride themselves on safety practices & innovation?

The role

Reporting to the Vegetation Manager, as a Customer Admin Support, you’ll be responsible for supporting the vegetation management program primarily through issuing notifications to vegetation owners and discussing required outcomes with external stakeholders including tree owners, District councils, property owners and Network approved contractors.

Based in Whangarei you will also:

• Provide administrative support to the wider Delivery team
• Generate customer notices while ensuring all details are accurate and clear
• Be the first point of contact for vegetation related queries
• Respond to customer enquires either by phone or email
• Create reports on the vegetation programs performance and offer suggestions to improve efficiency and effectiveness
• Efficiently work in NP internal systems like ICP database and on software related to Customer Relations, Vegetation Management and Financial Management
• Track notifications to their conclusion and report on the effectiveness of the program

What’s in it for you?

This will be an exciting new opportunity for a confident professional to fully showcase the breadth and depth of your skills while working with people with immense levels of integrity and capability. We will reward you with benefits like:

• Competitive salary and a range of retail discounts through the Boost employee benefits programme
• Flexible, hybrid work options
• An in-house well-being programme, a Peer Support Network (Kaitiaki) and EAP Services
• Life Insurance and group discounted medical insurance
• Commitment for professional growth and development
• A friendly workplace where people are valued and appreciated
• Social club and family centred events including the Northpower Wild Kiwi multisport event and annual fishing competition
• Discounted gym membership
• Laptop and mobile phone

About You

Your “can do” attitude, mindset, and flair for initiative with adaptability will carry weight for success. You will be able to manage challenging situations in a calm, mature manner using appropriate conflict de-escalation methods. We’re looking for an individual who can demonstrate the following:

• Proven experience using Customer Relations Management systems, financial management software, SharePoint and raising POs
• Proficiency in Microsoft Office Suite including Excel and Word and enthusiasm to learn new systems quickly
• Minimum 1 year experience working within a similar role
• Excellent communication skills ( verbal, written and listening)
• Confidence and diplomacy in managing challenging conversations especially with external stakeholders
• Ability to read and interpret legislation and relay it to customers in simple terms ( especially on Tree regulations)
• Strong interpersonal skills especially within a multi-cultural environment
• Knowledge of the electricity industry or vegetation management (advantageous)
• Experience in systems like Salesforce and Fulcrum will be beneficial
• Have an understanding of health and safety principles and practices, be a safety champion with the ability to intervene respectfully when unsafe practices are observed
• Enjoy working in a team environment, yet able to work self-directed
• High attention to detail with a strong aptitude for accuracy
• Tenacity in taking problems through to successful outcomes despite potential barriers

About Us

Northpower is an electricity and fibre network provider for Whangarei and Kaipara, with more than 60,000 connected customers.

We are also one of the largest multi-utility contractors in New Zealand, servicing the needs of clients in transmission, distribution, generation, and commercial sectors with a reputation for excellence and innovation, providing commercially viable solutions for electrical and telecommunication design, construction, and maintenance requirements.

We have over 1,300 staff working together across 14 locations in the North Island to keep the power on and the lights going for our customers.

Get in touch!

Join us if you’re looking for a career defining role within a growing team where you can make your mark! Direct your profile into our career’s website and search for #Req 1168.

Suitable applicants will be interviewed whilst the advertisement is open. Send in your interest early!

Unfortunately, applications from those without the right to work in New Zealand cannot be considered.

Northpower has an in-house recruitment team who manage recruitment for all our vacancies. If you’re interested in a role with us, we would encourage you to apply directly online to us, as we don’t accept candidates via agency (unless the role is advertised by the agency at our request).