Nottingham Trent University Hiring for Student Support Officer Job at Nottingham, England , UK Full Time

NTU is a great place to work. We take care of our colleagues with flexible and competitive packages, and the opportunities for genuine professional progress. We respect and value all our staff, because we know that it takes a strong and diverse workforce to maintain the kind of success we’ve achieved.

Our award-winning research is celebrated around the world, and we’re proud of our strategic partnerships. It’s all down to the ability of our people to shape, create and innovate, in whatever capacity they work with us. Our continued success — underpinned by the number of prestigious national awards we’ve won — has hinged on two commitments: creating excellent global collaborations, and harnessing the talents of all our people.

NTU is a university at the peak of its powers, but we know we can still go even further. Join us in our mission to become ‘the university of the future’ — seize the challenge and adventure of working with an organisation where progress never stops. This is your career, reimagined.

This role sits within Accommodation Services and seeks to assist students residing in halls with welfare needs . You will seek to identify students in halls who are in need of support and assist them through practical problem solving as well as assisting reactively to new cases. This will include student meetings, liaising with departments such as finance, the relevant school and Student Support Services. A significant part of the role will be delivering an out of hours service, which will include assisting students via phone, email as well as visiting halls across our three campuses. This will be done on a rota basis as late as 10PM in the evening.

We are looking for someone who can understand the challenges students face and provide advice and solutions. Customer focussed, you will be able to work independently as well as influence others to assist. Experience working with young adults in this type of environment is desirable but not essential.

Interview Date: 7th of October. If a second stage is needed, these will be held on the 14th of October.

If you have queries about this role, please contact John Frape – Operations Manager Student Accommodation Services. [email protected].

NTU prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.

This role is open to non-UK/Irish applicants subject to current UK Visas and Immigration (UKVI) rules. Please ensure that you have the appropriate right to work in the UK for this role and consult the Home Office website for further information.

We’re proud of how far we’ve come. With a shared vision, we are a community of more than 4,000 colleagues, all committed to our goal of becoming ‘the university of the future’. Do you have the passion to help us to go even further? www.ntu.ac.uk

Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.