Software Engineers
Who we are:
The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.
DCS has proudly introduced many innovations in service delivery and is continuing to adopt contemporary tools, techniques and systems to improve customer outcomes and operational efficiency. DCS is currently undertaking an ambitious digital transformation of government services, underpinned by the Digital Government Strategy.
We support flexible working practices with staff working remotely during this time.
About the Role:
The e.Regulation Portfolio within the NSW Department of Customer Service is changing the way regulatory licensing services are delivered in NSW. We are seeking outstanding software engineers to join us on our digital transformation journey. Your contribution will help enable and deliver exceptional digital experiences for our customers, the people and businesses of NSW.
As a Senior or Principal Software Engineer, you’ll work within a dedicated, multi-disciplinary product team delivering and maintaining customer focused products and solutions, applying an Agile delivery methodology within a DevOps culture-driven environment.
This role will see you implementing, maintaining, and continuously improving numerous products within a new regulatory licensing platform.
You’ll work with multiple NSW Government agencies to deliver new, digitally uplifted experiences for both our customers and the regulators who serve them. The underlying platform leverages configuration, integration as well as SQL capabilities to improve customer and user experiences.
Also work closely with the Complaints, Compliance & Enforcement (CCE) Program which is key to DCS’ vision to give the people of NSW a great customer experience when they interact with NSW government regulators and forms part of the overall e.Regulation strategy to create the world’s easiest and secure digital regulatory experiences.
About you:
Essential skills:
Beneficial skills
Applying is easy! Launch your career to the next level by submitting your resume and a cover letter (maximum 2 pages) outlining how you meet the skills and experience of this role. We will then get back in touch after the closing date with the next steps.
Salary Grade 11/12, with the base salary for this role starting at 113, 343 base plus superannuation
Based on our current Work, Health and Safety (WHS) requirements, and in line with our Mandatory Vaccination Policy, it is a condition of engagement for a role within Service NSW/Department of Customer Service that staff be fully vaccinated against COVID-19. Successful applicants will be required to provide proof of their COVID-19 vaccination status or have an approved medical contraindication certificate. Any relevant medical circumstances impacting on the ability to obtain a COVID-19 vaccination will be considered. These requirements apply to both internal and external preferred candidates and must be completed prior to commencing in the position. If you have a medical contraindication which may prevent you from complying with this requirement, please contact [email protected] to discuss your circumstances.
Closing Date: Monday 27th June 2022 at 9:59am
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Visit our Careers site to find out what it means to work for us.
Our Commitment to Diversity, Inclusion & Flexibility
We are committed to diversity, inclusion, and new ways of working.
The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.
We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.
If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via [email protected]
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