Job Description
A Call Center Agent, takes calls from customers contacting New York City Employees’ Retirement System; answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems.
MANDATORY SKILLS/EXPERIENCE
Candidates will also need to display flexibility, teamwork and collaboration with other units within the NYCERS organization.
2. A four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience performing mathematical, statistical, actuarial or accounting computations in one or more of the following: a) a retirement or employee benefits plan; b) customer service in a financial
institution; and/or c) in a position requiring the application of laws, rules and regulations and the use of statistical, actuarial or similar tables; or
3. A satisfactory combination of education and/or experience equivalent to “1″ or “2″ above. College education may be substituted for experience in “2″ above on the basis that 30 semester credits from an accredited college may be substituted for each year of required experience. However, all candidates must posses a four-year high school diploma or its educational equivalent and either 9 semester credits
in mathematics, statistics, accounting and/or actuarial science from an accredited college or one year of experience as described in “2″ above.
CITY EMPLOYEES: Employee Self Service (ESS). www.nyc.gov/ess. Search for Job ID#:533315
ALL OTHER APPLICANTS: www.nyc.gov/careers/search. Search for Job ID#:533315
As of August 2, 2021, all new hires must be vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for religion or disability. If you are offered city employment, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by the hiring agency.
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