NYU Langone Health Hiring for Secretary I – NYU Langone Orthopedic Hospital *F/T 35 hrs per week, Monday – Friday; 9:00 AM – 5:00 PM Job at New York, NY Full Time

NYU Langone Orthopedic Hospital at NYU Langone Health is one of the nation’s leading orthopedic and rheumatologic, specialty hospitals dedicated to the prevention and treatment of musculoskeletal diseases. The hospital provides some of the most advanced orthopedic programs in the region for musculoskeletal disorders and the largest pediatric orthopedic program in New York City. The hospital is consistently ranked among the leading orthopedic centers nationwide by U.S. News and World Report. Our expert physicians combine extensive experience and research with the latest technology for bone and joint problems that affect patient’s ability to function. We specialize in the following areas: Orthopedic Surgery, Rheumatology, Neurology, and Radiology. Learn more about NYU Langone Orthopedic Hospital, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Secretary I.

In this role, the successful candidate provides secretarial support by performing general duties as described in job description under the supervision of Supervisor and/or Operations Manager.

Job Responsibilities:

1. Responsible for intake/registration, discharge using EPIC/Cadence. Assist and encourage patients to use Patient Secure for identification purposes.Reviews all patient information, registration forms, and additional documents to ensure that all information is complete and accurate. Obtains referrals, prior authorization for services and attach as needed. Enters,verifies, and updates patient information (demographics, insurance benefits,and charge data). Links patient, related party, and coverage records to ensure claims are filed correctly.

• Call center services: Responsible for retrieving and responding to patient messages from voicemails and call center services.Types correspondence and other materials accurately. Types materials within time/deadline specified by management. Properly formats drafts and final copies according to instructions. Enters, stores, and retrieves information correctly according to training, policies and procedures.

• Schedules and coordinates clinical activities including patient and medical testing appointments related to clinical services. Schedules and confirms appointments carefully adhering to Supervisor(s) instructions; allots sufficient time for each service and visit type to avoid conflicts in arrangements. Makes appointments promptly, and reminds individuals of appointments as necessary. Distributes pertinent materials necessary for appointments when appropriate. Utilize and documents interpreter services when used in compliance with pertinent Medical Center policies.Forward transportation requests to appropriate discipline.

• Performs reception activities, which may include addressing inquiries, assisting staff, patients, or general public and answering phones for areas: Greets and screens visitors and phone calls in a pleasant, courteous manner; identifies department when answering phones. Attends to telephones and visitors promptly. Directs telephone calls and visitors to correct area or individual based on content of inquiry. Takes messages accurately and forwards to appropriate parties as necessary via in-basket, secure chat and/or email.

• Composes, prepares, and edits general correspondence: Prepares responses, which are clear, grammatically correct, and meet content requirements. Completes responses and sends them out promptly. Properly formats responses and adheres to general guidelines given by supervisor(s). Routes non-routine correspondence to Supervisor(s) and attaches related records or information to correspondence. Including Epic in-baskets and email correspondence. Addresses all in-basket messages in a professional manner.

• Performs recordkeeping and scanning in an efficient manner. Records and scans information accurately and promptly. Maintains scanned documents in an organized and up-to-date manner in order to facilitate retrieval of documents. Completes scanning and recordkeeping in accordance with the Supervisor’s instructions.

• Meets specifications given by Supervisor(s), is attentive to details and adheres to pertinent hospital policies when scheduling. Allots sufficient time for each responsibility/activity, avoiding scheduling conflicts. Contacts appropriate individuals/organizations regarding arrangements and distributes pertinent materials when appropriate.M akes appointments promptly, maintains up-to-date calendars and reminds individuals of appointments as necessary.

• Sorts and distributes fax/mail correspondence for department. Distributes materials on a timely basis. Distributes materials according to content of communications and departmental procedures.

• Effectively communicates and maintains relationships with others. Cooperates and communicates courteously, professionally, and effectively with all hospital staff (including physicians), visitors, patients, and their families. Maintains confidentiality of hospital related information. Pays careful attention to others in order to respond appropriately, answer questions, or obtain needed information. Communicates ideas, problems, suggestions, and messages in a timely and effective manner. Communicates clearly with Supervisor(s), management, and peers as needed to clarify issues or exchange information. Maintains an awareness of hospital protocols and assists staff by responding to requests for information, concerning procedures (e.g. personnel, etc.) Adhere to all regulatory and compliance FOCUS trainings and in-services. Maintain knowledge of Epic updates.

• Demonstrates good judgment and decision-making. Demonstrates ability to exercise good independent judgment based on application of appropriate policy of procedure. Obtains and analyzes all pertinent information available in order to make most informed decision based on factual and objective data. Able to foresee a potential problem situation; intervenes, if appropriate or advises Supervisor(s) of situation.

• Demonstrates initiative: Makes appropriate suggestions, which would enhance or benefit department. Volunteers assistance to others when appropriate. Maintains work area in a neat and orderly manner. Maintains computerized and manual records. Demonstrates an ability and desire to learn and apply more skills/functions.

• Demonstrates appropriate planning and time utilization: Demonstrates ability to recognize, establish, and attend to priorities. Strives to make good use of time during assigned shift through careful organization of daily tasks. Demonstrates adaptability by adjusting well to changes. Attend all staff meetings, in-services and other informative meetings.

• Attendance and Additional Performance Standards: Demonstrates reliability by maintaining a good attendance/punctuality record. Adheres to departmental guidelines regarding use of and proper notification in connection with time off. Number of incidents of Unscheduled Absence; Number of incidents of Lateness.

• Adheres to Employee Health requirements for an annual health assessment, including TB screening and proof of all required immunizations. Maintains a professional appearance; wears identification badge at all times while at the Medical Center.

• Performs other assigned duties

Minimum Qualifications:
High School Diploma or Equivalent required.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Orthopedic Hospital at NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

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