NZ Post Hiring for Customer Care Representative Job at Auckland Full Time

• Work from home, the office (based in Highbrook) or a mixture of both, you decide!
• Gain experience with a well-established NZ owned company
• Work with market leading technology and grow your skills

About the Role:
Here at NZ Post, we are all about people! We connect families, friends, communities and businesses globally. What we do is pretty special! We communicate with our customers via phone, email and social media and when we connect, it’s with a warm friendly and positive attitude.

To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible. Our Customer Care Centre plays a huge part in this. We are the front window of our entire operation, so how we present ourselves needs to be on point every time.

The main office for this role is based in Highbrook however we are offering flexible working options where you get to choose to either have a home based role, office based or a mixture of both depending what works best with you and your lifestyle!

This role is 40hrs/per week and your roster will be a combination of Monday to Friday between 7am-6pm and/or Saturday 8am-12pm.

Training will be a total of 2 weeks with the first week being conducted in the office in Highbrook and the second week virtually.

Day to day you will:

• Receive and respond to information and queries across a diverse range of channels including phone, email and social media
• Resolve customer queries end to end, navigating a variety of systems at any given time
• Use your customer service skills and experience to manage difficult customer queries, with support where necessary

Check out this video for “A day in the Life of a Customer Care Representative”

https://youtu.be/wzDPDiiRers

We are looking for:

• Someone who enjoys problem solving, and is able to resolve our customer queries and find solutions independently
• Someone who is resilient and has the ability to “bounce back”
• Strong written and verbal communication skills
• Someone tech savvy and know how to navigate and multi task between various systems.
• The ability to deal with all sorts of people and queries while keeping cool under pressure
• Someone who is adaptable & thrives in a dynamic working environment
• Proven experience in a call centre environment

Interviews will be held week commencing July 25th. You will also have an opportunity to listen to our Customer Care team in action! Successful candidates will be required to start on September 5th.

Why this is more than a job:

• He tangata, he tangata – it is the people. Our team is as diverse as the communities we serve, and we are proud to be Rainbow Tick certified.
• Whether you are in the office or working from home, fun is a must! We have loads of social events that you can be part of.
• Access to discounted health insurance, banking plans and accommodation for you and your family.
• Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
• Free onsite parking
• Days off on public holidays

All external applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will also be subject to a security and credit check and may be required to undertake a drug test.

There’s something really special about being part of the team here at NZ Post – Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.