Guest Services Ticketing, Sales & Reservations – Team Leaders
We are seeking customer-oriented and organised Team Leaders to join our Guest Services and Reservations team in Queenstown. As the first point of contact for guests, your team will play a crucial role in ensuring their experience is enjoyable and efficient. The ideal candidate will have a passion for customer service and a friendly personality, with the ability to lead a team and handle multiple tasks.
As a seasonal Team Leader, you will report to the Head of Department and assist in delivering the company’s purpose, mission, and department objectives. You will be based at one of the following: Coronet Peak, The Remarkables or the Snow Centre/Station Building in CBD Queenstown.
About the role
Assisting your Head of Department in the efficient and friendly operation of the department
Ensuring smooth daily operations by organising and rostering and scheduling staff as required
Finding ways to support your team’s wellbeing throughout the season
Training and ongoing coaching of front line staff to seek opportunities to ensure exceptional customer experience
Liaising with different departments
Processing sales as well as all responding to enquiries, such as bookings, rescheduling or product information, face-to-face or via phone and email for all mountains
Supporting guests who have purchased online through our websites and agent portals to ensure a seamless post-purchase experience
Operation of the Point of Sale till system and balancing takings at the end of each day
Handling lost property
Restocking displays as required
Auditing and banking duties
Dealing with guest queries and complaints referred to you by your team
About You
Skilled in leadership and team collaboration
Outstanding ability to provide clear guidance to team members through strong communication skills for effective team collaboration
Creates positive work environment
Proven ability to prioritize tasks in a fast-paced environment
2+ years customer service experience
Adaptable to following procedures and absorbing large amount of information
Experienced with Point of Sale systems
An understanding that employment is subject to the vagaries of the weather and the hours of work cannot be guaranteed
Further Information
Please note: This role may be based at Coronet Peak, The Remarkables or the Snow Centre/Station in CBD Queenstown. It is possible that you will rotate through locations within the guest services department throughout the season.
Valid work visa required. Work sponsorship option not available for this role.
Apply online now and lock in your winter job. Multiple start dates available between March and June. Please indicate your earliest availability in your application.
For further information please email [email protected]
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