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O2E Brands Hiring For Manager, IT Support at Vancouver, BC Full Time
The Opportunity:
O2E Brands is committed to creating a safe and healthy environment for our team members, customers and community. As part of this commitment, we require all employees to be fully vaccinated for COVID-19 or qualify for an exemption under provincial health guidelines as of January 7th, 2022.
At O2E Brands we know that great talent comes in many forms and we want to meet you at your best. We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process. Please reach out to our Talent Acquisition Team at [email protected] or notify the Talent Acquisition team member you are working with if unique arrangements will enable your equal participation.
O2E is looking for an IT Support Manager to join our growing team! As part of the Information Technology department, you will be responsible for overseeing our IT Services function, the majority of which is focused on ensuring our customers have the systems, tools, and environments that enable them to work effectively while maintaining company best practices in system and security.
O2Eis an exciting, fast growing {Junk removal/painting/house detailing} franchise. We are part of O2E Brands is the parent company of the hugely successful 1-800-GOT-JUNK?. We’re looking for an IT Support Manager {job title} to join our rockstar team to support on {1-2 sentence description of primary function/contribution of the role}
When we say It’s All About People we mean it. We have created a hybrid work model that helps us get together to Collaborate, Celebrate and Connect while enjoying the flexibility of working where it makes sense for you. For this role’s duty and responsibility we anticipate that you will be in the office {25%, 50%, 75%} of time.
O2E Brands is committed to creating a safe and healthy environment for our team members, customers and community. As part of this commitment, we require all employees to be fully vaccinated for COVID-19 or qualify for an exemption under provincial health guidelines as of January 7th, 2022.
A Day in the Life:
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- Responsible for leading the support program for all end user technology services; including applications, desktops/laptops, conferencing systems, and telephony.
- Responsible for performance of his/her direct team members – 1:1’s, development plans, coaching, etc.
- Create and manage schedules for his/her team to provide coverage during business hours as well as participation in the on-call rotations during off-peak hours.
- Effectively communicate departmental goals, expectations to team members
- Ongoing review and audit of incidents, services requests, problems and calls; coaching team members as appropriate
- Lead the development and adherence of service level agreements, best practices, standards, and policies.
- Continuous improvement and development of knowledge articles and playbooks to support the team and our users in the setup, installation, and configuration of hardware and software in compliance with internal controls, standards, and policies.
- Ongoing management of the organizational hardware program including responsibility for hardware procurement, inventory management, and our evergreen refresh program.
- Collaboration with Service Desk and Operations teams to ensure effective end-to-end reporting, support, and maintenance processes are in place across IT Operations
- Collaborate with the Director, IT Operations as well as the Business Technology Delivery team to plan and implement medium to long-term projects
- Propose operating budgets, including hardware and software purchases
- Build and maintain effective working relationships with the business
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
What You Bring to the Table:
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Requirements:Degree or Diploma in a Computer Related Field from a University, College or Technical School5+ years’ experience in the field of information technologyStrong working knowledge of ITSM platformsExperience leading a small teamExperience in multi-site companies providing mainly remote supportITIL certifications or knowledge is a strong assetCustomer Service oriented with strong interpersonal skillsStrong communication skills both written and verbalTechnicals:Video Conferencing: eg. ZoomMobile Device Management: eg. Microsoft Intune, Jamf ProScripting: Powershell, Bash
About Us:
Did you know O2E Brands has been voted one of the Best Workplaces in Canada 12 times!?Take a sneak peek into why that is, here: (https://youtu.be/DJA02gMNU-0)
Check us out on social!
At O2E Brands we know that great talent comes in many forms and we want to meet you at your best. We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process. Please reach out to our Talent Acquisition Team at [email protected] or notify the Talent Acquisition team member you are working with if unique arrangements will enable your equal participation.
