Oceania Looking for Guest Services Manager at Christchurch, Canterbury, New Zealand Full Time

The Bellevue in Christchurch is looking for a full-time Guest Services Manager to join their dedicated team.

What you’ll be doing:

• Delivering an exciting and innovative service delivery concept
• Overseeing and leading a team passionate about delivering the highest quality customer service
• Taking ownership of the front of house and ensuring consistently high standards are met
• Liaising with external leisure suppliers, instructors and volunteers
• Coordinating the services and special facilities offered to residents and their families
• Offering current knowledge on all facility products, services, policies, and emergency procedures
• Monitoring resident satisfaction reports and implement actions to improve results
• Engaging with residents to provide general assistance, as requested
• Ensuring that all resident complaints are handled promptly and completely.

What you’ll bring:

• Experience successfully leading a high performing customer facing team who can work under pressure and meet deadlines
• Exceptional customer service skills
• The ability to bring style and calm to a busy and demanding role
• A passion for ensuring all residents feel valued and special
• Strong communication skills (both written and verbal)
• An empathetic and passionate nature
• A team first, can-do attitude
• Excellent computer skills. In particular, with the Microsoft suite
• Eligibility to work in NZ.

Who We Are

We’re the proud owner and operator of 44 Villages across New Zealand, providing Village and Aged Care Living. We are dedicated to delivering exceptional and innovative care and hospitality services that delight our residents.

At Oceania, we build villages, not just homes. Places designed to enable our residents to live the way they always have, with value, purpose and connection to the things that matter most. We’re led by them, and it’s this shared belief in better that makes our approach different.

We Kiwis have a proud tradition of striving for better. That’s why we’re reimagining the retirement living and aged care experience.

What We Offer

This belief in better means we are committed to supporting you to learn and do better, and will provide you with:

• A safe and healthy working environment with access to a free, confidential support service
• Opportunities for ongoing development and career progression
• Employee shares, at no cost, for permanent employees
• Access to a range of great staff discounts with our suppliers.

No matter your role within the Oceania team, we all share the same dedication to providing expert and personalised care for the people that once cared for us.

We strive to do better every day. Apply now and become part of our journey.