OhioGuidestone Hiring for Front Desk Receptionist Job at Columbus, OH Full Time

Where New Paths Begin

Recovery is possible with OhioGuidestone. A leader in the field of behavioral health with a 155-year history, we address the needs of the whole person, helping individuals reset their paths, reclaim their autonomy and restore their purpose. OhioGuidestone connects individuals with the resources needed to achieve lifelong success, providing community counseling, substance use disorder treatment, workforce development training, early childhood mental health services, psychiatric care and more.

If you are someone who enjoys working is a high paced office environment, the Columbus office is seeking an customer service friendly, outgoing individual to fill our Front Desk Receptionist role in our Columbus office. Help to support the Columbus Staff and Clients by providing top notch customer service.

Watch why it is GREAT to work for OhioGuidestone!

Essential Functions:

• Greet visitors in a professional manner.
• Communicate with staff regarding missing or late paperwork and other work related issues.
• Explains services and engages clients, families and other involved parties as needed.
• Confirms insurance information on Clients.
• Produce required departmental reports, letters, case notes, meeting minutes, and all other related documents for department personnel.
• Data entry and ability to perform a mail merge required.
• Develop and maintain various logs, spreadsheets, and reports.
• Some editing of personal, co-worker, and supervisor work is required as needed.
• May be required to develop and maintain basic statistical reports, including billing and reconciliations.
• Answer incoming calls – take messages as needed, respond to caller questions, provide information when possible, schedule appointments.
• Organize and maintain department filing system, produces required departmental reports and letters. Assemble and maintain client/department records according to regulatory guidelines.
• Ensure files are complete with documentation and signatures.
• May be required to track client paperwork, forms, and other documents for client files.
• Process department mail and correspondence, both incoming and outgoing.
• May be responsible for organization and distribution of large mailings at times.
• Ensure appropriate maintenance of office equipment when necessary.
• Monitor and communicate office equipment concerns.
• May be responsible for maintaining inventory of needed office supplies, placing orders, and organizing of supply area.
• Maintains regular and reliable attendance.
• May be involved in the planning, organization, and implementation of special events or department specific projects or seasonal program changes.
• In times of need, employee may be asked to complete related duties other than those indicated above as assigned by their supervisor.

Performance/Physical Requirements:

• Work is primarily performed at a desk. At times the work may involve prolonged periods of photo-copying when necessary
• Some physical activity is required to process mail, store office supplies, etc. Lifting over 30 lbs. is not required.
• Attention to detail and confidentiality are required.
• English reading and writing skills are required.
• Must be capable of providing customer service in a professional and courteous fashion.
• Computer competency and office skills required.
• Experience with Microsoft products and basic database usage essential.

Qualifications:

• A Minimum of a High School Diploma or GED is required.
• This individual must possess strong communication skills and the ability to interact professionally and courteously with agency personnel, vendors, authorities and other organizations.
• Must possess good problem solving and process development skills.
• Outstanding computer skills and the ability to operate office equipment are essential.
• A valid Ohio driver’s license, safe driving record, reliable transportation and proof of insurance is required.
• An Associates Degree in a related field is preferred.
• Experience working with children, youth and families; office experience in a health office preferred.

At OhioGuidestone we care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of a fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.

Committed to creating a more diverse community, we encourage candidates from historically underrepresented groups to apply. EEO/AA M/F/H/V#IND1