omada health Hiring for Customer Service Representative at United States Full Time

Job overview:
We are growing fast, and we’re looking for a seasoned Customer Success Manager to nurture and grow a portfolio of customers and influence customer success strategy.

The Sr. Customer Success Manager will own the relationships between Omada and a larger, more complex segment of our Enterprise client partners. This includes strategic account planning and execution, identifying expansion opportunities, educating the client on how to realize increased value from Omada, and leading internal growth strategies through influence.

As the primary point of contact and face of Omada to our clients, you will have the following key goals and responsibilities:

Foster and manage strong, strategic, long-term client relationships with client decision-makers and industry influencers

Thoughtfully drive overall customer satisfaction, enrollments, and customer interest in additional products with some of the largest and complex customers.

Influence how Customer Success can work better with other teams at Omada to collaborate on, and execute against, technical integrations, business decisions, and marketing campaigns.

Identifies underlying customer needs and leverages company resources to meet those needs in ways that retain, expand, and upsells the customer and influences how we can leverage those learnings for other customers at Omada

Assist in developing stronger account strategy through creating and improving upon strategic plans and growth strategies.

Contributes to the development and sharing of best practices that builds the Omada accounts team

Travel to client sites as needed